My bike is in for it's 20K service and I'm also in need of new front rotors as well due to warping. This will be my second set that needs to be replaced under warranty, but it seems Kawasaki is dragging their feet in approving the work. So now I have to wait to see if my dealer can get it put through. Apparently they are pointing to the fact that they've done it once already. If they decide not to do it, I will not be happy with them at all and will consider getting rid of the bike if they are going to be like this. I'm within my 3 year warranty term and this is a known issue, WHAT'S THE PROBLEM? Alright who am I kidding, I won't get rid of my bike, but it just pisses me off that they would pull this crap. Even if I did get rid of the bike they wouldn't care, so who am I kidding? Nothing aggravates me more than poor customer service for a loyal customer.
So I'm going with the assumption they won't pay for it, which means I'm going with a different manufacture. I know that Galfer seems to be a popular brand here, but any other manufacturers? Oh and Kawasaki can go screw if they think I putting another set of their rotors on.
AHHHHHHHH.........alright....I think I feel better now.
-Chris
My bike is in for it's 20K service and I'm also in need of new front rotors as well due to warping. This will be my second set that needs to be replaced under warranty, but it seems Kawasaki is dragging their feet in approving the work. So now I have to wait to see if my dealer can get it put through. Apparently they are pointing to the fact that they've done it once already. If they decide not to do it, I will not be happy with them at all and will consider getting rid of the bike if they are going to be like this. I'm within my 3 year warranty term and this is a known issue, WHAT'S THE PROBLEM? Alright who am I kidding, I won't get rid of my bike, but it just pisses me off that they would pull this crap. Even if I did get rid of the bike they wouldn't care, so who am I kidding? Nothing aggravates me more than poor customer service for a loyal customer.
So I'm going with the assumption they won't pay for it, which means I'm going with a different manufacture. I know that Galfer seems to be a popular brand here, but any other manufacturers? Oh and Kawasaki can go screw if they think I putting another set of their rotors on.
AHHHHHHHH.........alright....I think I feel better now.
-Chris
It not the dealer's fault if they can't get kawasaki to pay for it. The rotors are a well know problem and they should pay for it, if they don't, that's life.
One question, when you said you are a loyal customer, can you expand on that? Do you do all the service there at the dealership? How loyal are you? My willingness as a service manager depends on how loyal you are as a customer.
Kawasaki knows about brake rotor problems on C-14s and there really shouldn't be any problem replacing them. If your dealer leans on Kawi a little bit I am sure you will get new rotors under warranty. They have a known problem. My dealer does not have any difficulty changing rotors that have warped. If you continue to have trouble, I suggest a change to a different dealer.
Brian
One question, when you said you are a loyal customer, can you expand on that? Do you do all the service there at the dealership? How loyal are you? My willingness as a service manager depends on how loyal you are as a customer.This should have zero to do with the fact that it is a known problem still under warranty and Kawasaki should take care of it. If it was something out of warranty and you were trying to get the dealer to go to bat for you that's a different story.
If it gets turned down (says the service manager) you might want to talk to the General Manager or Owner. Don't assume they know what's going on and what kind of effort their service manager put into your case. When I run into warranty problems I work my way up the ladder trying to get it fixed. I don't just take "no" for any answer.
So I'm going with the assumption they won't pay for it, which means I'm going with a different manufacture. I know that Galfer seems to be a popular brand here, but any other manufacturers?
-Chris
I told him it's a known issue on the forums
How the hell are you guys having rotor issues twice? I personally think the OEM pads are too hard on the rotors,
Have you never heard of the word "Politics"? What about "get more if you use honey"? What about the word "that's life"?
You can assume or expect whatever you want about warranty, but you will get more if you are nice and spent money at the dealership. Heard of this one, "it's not what you know, but who you know". If you don't believe it, you must live in a cave!
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BDF Brian, I'm actually going through Razees right now and I know they are probably doing a good job of fighting for me. The frustrating part is that they knew I was bringing this in for a good 4 weeks now and the service guy didn't get it approved by Kawasaki yet. My feeling is that this should have been either approved or at least brought to my attention before I brought it in. I'm sure it just got buried under his other warranty paperwork, but still I think he should have gotten this done sooner.
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-Chris