Yep people are people and things do happen. I'm glad their going to make it right. That's the kind of business that people will return to.
I'll post the dealer name once it's all resolved. They've treated us well over the course of 5 bikes, if we didn't like them we'd go somewhere else. There is another yamakawihonda dealer about the same distance away, and they didn't treat us like we deserved their time a few years ago when we were looking for a new bike for my wife, so we never went back. That's how it goes- treat me well, you get my business, treat me like you don't care, you won't get my business.
Stewart, this place does a walkaround of your bike with you and notes any scratches, dings, etc on the service form, that way, everyone knows what was there before in case anything new happens. It's for their protection as well as mine.
This is one of the reasons I'm on a C14 & not an FJR. When I was looking to upgrade from my 1200 Bandit the people at the Yamaha dealer acted like I was a second class citizen. Couldn't get any help assitance or anything. I even sat on the bike with that I want this look in my eye. Nope they just didn't have the time for me. That left a bad tase in my mouth for all things Yamaha. A couple of months later I was in the Kawa dealer getting parts for a Jet ski and decided to sit on a C14. The sales man told me about the deeply discounted 09's and the rest is history. They have treated me like gold since I walked in the door & take great care of my connie in the service department. When I needed my bike programmed for 2 new fobs I worked out a deal to swap my stock seat for the labor.
Sorry about the hijack, I just wanted to relate that not all dealers are stealers.