Model: ZG 1400 CAF
Year: 2011
Colour: Magnesium
Where purchased: Second Hand from Christchurch in Dorset 17th March 2012.
Mileage: 21800 approx (June 2014)
Under warranty: Yes (Extended Warranty)
Problem description: Opened my nearside pannier on 23rd June 2014 and the lid fell open 180 degrees. Plastic retaining lug snapped where strap attaches. Never rest items within the lid and therefore the joints have never been sprained, its presumably just fatigued and become brittle.
Dealer response: Photos taken by me, taking the bike to dealer, Autorama at Batley later today for inspection, hopefully it will be honoured. Just needs a new lid not the entire pannier.
Dealer name: Autorama at Batley.
Cost of repair: Nil, successful warranty claim.
Other notes: Excellent service, while I was actually at the dealer, Brian called Kawasaki, explained the problem and the claim was authorised.