They were currently in production when you ordered and we're actually picking them up from our powder coaters today. We'll be shipping out the next batch to people beginning next week so you guys should start to see them within about 10 days or so.
Dang, you ARE an information hog! Honestly, I don't blame you for wanting all of that information because most companies frequently drop the ball and have horrid customer service. However, we do things a bit differently here. You mentioned that on the phone, you were told that your guards would ship out in roughly 7-10 days after you had placed the order which still stands unless otherwise notified by either phone or email. We call or email our customers if the status of their order changes for some reason. The Canyon Cages have been in production the passed few weeks and we're actually supposed to be picking them up from our powder coaters later this afternoon. We'll begin shipping orders first thing next week once we have time to prep the guards and get them all boxed up and ready to roll.
Regarding the emailing of notifications and stuff: I have no problem emailing customers updates on their order as well as the invoice for their order (with tracking information) once their product ships out. Generally, most people who want us to email them that sort of stuff merely request that we do so when they order. I assume if they're interested in having it, they'll ask for it. To be honest with you, though, I usually ask customers that I personally help if they'd like their invoice with tracking information emailed to them when their product ships out.
Anyhow, I'm sure your order is still safe and sound and on-track to ship out next week as scheduled. If you'd like me to email you your invoice when your shipment leaves, please PM me your email and the name you placed the order with. Oh, and before I forget, we don't charge customers credit cards until the product is actually ready to leave our facility so that's why you haven't been billed yet. I don't think it's really fair to take money for a product that isn't ready to be shipped.
Like I said, no hit against the customer service. For example, you're on a forum devoted to a customer base for one of a number of products you offer. That alone is great, the customer service I experienced while placing my order was top notch, so I applaud you.
Again, I'm an info hog, in my job I have to be and it kind of rolls over into everything else. Everything I do has to be backed by some type of information trail, an email conversation, etc. I guess that probably drives the need for email traffic.
You mentioned some companies frequently dropping the ball and I think that is what always worries me the most. As for the charging of the card, I can accept where you're coming from, its a fair practice. Thank you for the response, I'll shoot you a PM.
I can't wait to get my cages, I love the product and I'm glad you offer them for the C14. Hell, toss some business cards in the box, I'll help spread the word.
On a different note, do you have anything in the works for a canyon cage style bar for the FJR?
