"It's to help us see if someone is dropping calls, where there are dead spots, and other network issues. "http://technolog.msnbc.msn.com/_news/2011/12/01/9143034-att-sprint-t-mobile-use-carrier-iq-but-dont-collect-personal-info
If MSNBC said it it's got to be true. I feel so much better. Thanks.