After reading this whole thread and few few other of these Keypass threads, it makes me wonder. If Kawasaki has a repair for this Keypass problem, in the way of a newer spring, then why not use it. If this failure only effects the early models and the newer bikes have been updated to a newer spring. Then why would they not replace the spring in the unit having trouble?
It would cost them pennies as already referred to previously. To not replace the spring in my opinion, would be unscrupulous behavior. If they know that a different spring seems to be helping the newer Concours. Then to omit it from the repair of a older version motorcycle is down right wrong. Knowing there is a different spring means that no matter how you slice it. Cleaning the switch and then reinstalling the older failure prone switch is in my opinion, borderline negligent. In my opinion in this case, cleaning the switch whether they found a burr or not, is not a repair.
This looks to me as if Kawasaki is trying to get over on it's customers by not truly repairing these motorcycles in good faith. The omitting of the new and improved spring would support this. So I do not agree with the lad who proclaimed this a proper repair without the known updated spring. Now I also read in some of these threads that this is not the only owner to report this same questionable proclaimed repair. I seem to have a feeling that what this fellow that told us Kawasaki informed him that no parts were replaced, he may be correct on what he heard. I am basing this mainly on what I have read one these subjects. But others have also said this. I find it hard to believe that everyone who was told no parts were replaced was partially deaf.
So it leads me to believe one of two things. The first being that Kawasaki is not properly repairing these switches by omitting the improved spring. Which I find despicable on Kawasaki's part if true. This in my opinion would be a dishonest and not honorable in any way to handle their responsibilities to the owner of the failed motorcycle.
Then there's my second thought. Maybe Kawasaki does replace the spring when cleaning this switch. But for some reason chose not to tell the the owner of the full and actual repair of their motorcycle. Maybe Kawasaki is afraid if having to do the proper thing and recall the motorcycles for a proper fix. Because lets be honest, it would cost Kawasaki corporation a good chunk of change. By not actually revealing the true repair of the bike, they could avoid a recall. But the problem with this scenario is that this is also dishonest by lying to the owner of the motorcycle and not revealing the true repairs that were made.
So after all this I think that I am reluctant to do business with Kawasaki. In my opinion it looks like they are using deceptive practices in the repairs of these motorcycles. I don't see myself doing business with a company like this no matter how good their product might be. I will think long and hard about buying another Concours after this enlightening reading. Thank you all for the information.
