I've spoken with about 20+ different CERTIFIED Kaw service facilities, about process of valve inspection, roughly 50% actually told me that during the INSPECTION they are required to record the clearances they find, to document the decisions on adjustment to Kaw.
The rest said "Oh, we shove the feeler in there, if it fits its good, why should we record WHAT didn't fit,"?
I found a Mama Kaw customer service #. I am going to contact them and ask them, "When I get my valves adjusted, what should I walk out the door with, per Kawasaki policy?". If they say, "a bill/service record AND a clearance map", I will hold the dealer's feet to the fire and get it for free. If it's not in fact policy, then that is kinda on me for not making it clear up front that I wanted that. I would think that they would make it when doing it (I know I would), but that's just my opinion and they are not duty bound to to do things that I didn't tell them up front I wanted, they're not mind readers.
I would do it today but you have to have the VIN to do it, and I don't have that here at work. If it is NOT a requirement by Mama Kaw, I will try to get them to check the valves again and provide a gauge map. It's the least they can do for failing miserably on the work. They may try to weasel out of it and I may offer to pay them for half an hour of labor.
That opens another can of worms. They say the valves were fine. Hypothetically, if in fact they were not fine and the mechanic I like just didn't feel like doing it, now what's to stop them from just making up numbers? Because if in fact, now they are out of spec, they have to adjust them and that's egg on their face. Plus they would have to come back to me for more money, which would not make my day as I already paid them for it.
Yet another example of why I avoid dealerships.
Something just occurred to me. I have a friend who works for Honda as a warranty rep. He approves or denies warranty work and this shop is in his territory. I will ask him what the Honda policy is and what his expectations would be. Not sure he will even know, his line is warranty, not everyday service. And he's Honda, not Kawasaki. Plus, he's another 'friend' and now I am putting him with my friendship on one side and the place that pays his mortgage on the other. Dammit.