hell, i thought about dragging it back to Arkansas to have that dealer fix the clutch issue. sounds foolish going 1400 miles, but these kawasaki dealers are a huge pita to deal with. i know with them down there it would be handled and fixed with them on my side.
well, that answers the issue completely....
here's the skinny....
you had that dealer open it up, and analyze the problem..... and they were willing to fix it under GTPP or KPP as its called now.....
pick up the phone......
they put that service into a database, and its available to Kaw.... it was approved once, there is no reason this new dealer can dispute it, and that is what's happening.... he's disputing it, not Kaw.
that basket is NOT considered as a user responsable maintained part, I.e. needs inspection or changing, or anything but normal oil in the engine.
they specifically told you the clutch plates were not worn or damaged.... so its clear there is no abuseive cause to be blamed on you....
the plan covers time and parts paid for by kaw to the dealer, using approved parts, in all instances of manufacturing defect, or failure of a part, on a warranty with UNLIMITED mileage, not based on time,
you need to get this dealership onboard, and go to the owner of that dealership on this.... not some tech dude, that could care less....that is the weak link.
I'll state again, Kawasaki bonafide dealers, all of them, ALL of them, are required to perform warrantee services no matter what, they simply cannot pick and choose whose bike the "want" to work on.... you paid for a bike with a warrantee.... and an additional amount for this protection.
id also suggest you go to the thread I have about buying extended waranties, and call my pal Pete, they are closed on Mondays, but tomorry he should be in, tell him I said to call him, and explain the way you are being treated and everything that has transpired... and ask his opinion......I'm sure you would get a different take on what highly rated dealerships do vs the one you are having issues with......
He might even give you his "hotline number", to his factoryservice rep....not some flunky that will ditch ya...
I'm on my final extension, and my nine years is closing in, but I have full confidence this is a covered repair.
only one blocking this is the tech manager...
get on the phone to ARKANSAS...
best of luck