Front wheel backward!!!

[Scaffolder]

So I had my 2010 on consignment since they changed the rotors (under warranty) in December, because I bought the new 2011. So I never tried the bike out.
My 2011 has had rotor issues since 1200 miles. I brought it to their attention at 2800 miles, and when the parts were in I brought the bike in for the repairs at 5400 miles.
I took the 2010 off consignment, so I could just keep riding a bike. After a few minutes of riding, I noticed the Traction Control light was on.  I figured whatever it is they can look at it when I pick up the 2011. On the ride to work the next day I take a good look at it. I see the backward PR2. I knew right then they put the wheel on backwards. I called her(manager) up during my lunch break and explain to her what they did, and what one of these directional tires can do after running backwards.(Blowout!!!). She says; "Whoever changed the tire is the person that made the mistake. We never took the wheel off to change the rotors." I said;"You have to take the wheel off to change the rotors." She said;"Not the way he does them. We don't touch the wheels, just the rotors." I explained just how impossible this is and that the tire is mounted perfectly on the rim that they put on backwards. She still wasn't sure. I ended up bringing it in that evening, and had it reversed after showing the tech. what he did wrong. No big sorry or anything. Shocking!!! It is now back the way it should be.
I picked the 2011 up and they did the rotors. They feel great, but one of the bolts fell out in the rear brake pedal area and they were supposed to fix it. I never realized they didn't fix it until I got it home. Ridiculous!!!
I can't wait for this to be over with this dealer, so I can find another dealer that can actually perform service properly. It might be hard to find a good dealership close to me, but I'll have to find one somewhere.

[Pokey]

So I had my 2010 on consignment since they changed the rotors (under warranty) in December, because I bought the new 2011. So I never tried the bike out.
My 2011 has had rotor issues since 1200 miles. I brought it to their attention at 2800 miles, and when the parts were in I brought the bike in for the repairs at 5400 miles.
I took the 2010 off consignment, so I could just keep riding a bike. After a few minutes of riding, I noticed the Traction Control light was on.  I figured whatever it is they can look at it when I pick up the 2011. On the ride to work the next day I take a good look at it. I see the backward PR2. I knew right then they put the wheel on backwards. I called her(manager) up during my lunch break and explain to her what they did, and what one of these directional tires can do after running backwards.(Blowout!!!). She says; "Whoever changed the tire is the person that made the mistake. We never took the wheel off to change the rotors." I said;"You have to take the wheel off to change the rotors." She said;"Not the way he does them. We don't touch the wheels, just the rotors." I explained just how impossible this is and that the tire is mounted perfectly on the rim that they put on backwards. She still wasn't sure. I ended up bringing it in that evening, and had it reversed after showing the tech. what he did wrong. No big sorry or anything. Shocking!!! It is now back the way it should be.
I picked the 2011 up and they did the rotors. They feel great, but one of the bolts fell out in the rear brake pedal area and they were supposed to fix it. I never realized they didn't fix it until I got it home. Ridiculous!!!
I can't wait for this to be over with this dealer, so I can find another dealer that can actually perform service properly. It might be hard to find a good dealership close to me, but I'll have to find one somewhere.

Good luck with that, very good luck. Better learn to wrench yourself as much as possible, and as long as you keep buying new bikes with warranties and or getting extended warranties, you will continue to deal with idiot dealerships. And how unbelievable that this happened, makes we shudder to think how many riders are out there on potentially unsafe bikes due to dealer service snafus.

[Scaffolder]

After I get it back maybe let Kawasaki know how good they do.
They also did front TPS warranty work on my 2010 and never had the software to register it to the computer, so they never fixed anything besides the mind blowing warning lights flashing, or the bright red one if you try to hide the blinking.

[texrider]

I will say that H-D dealerships generally stock parts, and if you bought the bike there will give you priority service. Their techs seem better skilled, in spite of lots of ink and piercings...

[sherob]

It must be the ink and piercings... my old Honda guy was great, and my Kawasaki guy is pretty decent. 

[Son of Pappy]

Are you using Cliffs Cycle out of Bremerton?  Just saying

[Scaffolder]

 

I will say that H-D dealerships generally stock parts, and if you bought the bike there will give you priority service. Their techs seem better skilled, in spite of lots of ink and piercings...

I hope that stands for High Def.

[Scaffolder]

I think the dealership is only using one guy and this is peak season with moto racing starting up.

[ZG]

 

[maxtog]

I see the backward PR2. I knew right then they put the wheel on backwards.

OMG.  Run.

[Makz58]

Is this the same dealer you ordered the silver from and they gave you black if so run run run.

[blue14]

Back to Nault's?

[Scaffolder]

Same dealer.



Naults is so far away.

[blue14]

Rochester?

[Pilgrim]

I use Nault's in Windham, NH.  That's where I bought my '12 C14 last year.
They've been there quite a while and have done work on my old V65 Magna.

[BlkBird]

The problems you are experiencing are the Exact reason I refuse to take my bike anywhere.  I perform all maintenance and repairs in my garage including tire changes.  I simply don't trust most tech's.  Since I am have a background in automotive repair I know just how many idiots are working on cars.  I now work in fleet management and have found that there aren't just idiots, there are also an inordinate amount of thieves, more than I thought could exist.  If you are lucky enough to find one good mechanic stick with them.

[Scaffolder]

I might end up at Reynolds again in Gorham for warranty work. I have a mechanic available that is capable of all the work $25 per hour. He does my tires. I will use a dealership for warranty work.

[fmwhit]

I am truly amazed that when a dealer has that kind of attitude that you don't mention who and where they are.  Personally if this happened to me their name would be all over the internet and a phone call to Kawasaki is also in order.

Good Luck
Fred

[Scaffolder]

I am truly amazed that when a dealer has that kind of attitude that you don't mention who and where they are.  Personally if this happened to me their name would be all over the internet and a phone call to Kawasaki is also in order.

Good Luck
Fred

The dealership is Honda Depot in Rye N.H.
I will only be going there for 2 remaining items. A fob battery and a bolt for my rear brake that fell out. Once I get those 2 items taken care of I will not be returning there.
I will let Kawasaki know what has happened after this is settled.

[PlaynInPeoria]

I just paid a dealer to mount my tires I got off the web. I was in my garage with a friend a week or so later and looked down and noticed one of the pinch bolts on the right fork leg was backed out about 3/4". I checked the other bolt right next to it and could spin it with my hand.