My seat just got shipped back today. I can't speak about after the sale, but up front customer service is definitely A+. He called me several times to talk to me about what I wanted and then again once he received the seat to make sure I hadn't changed my mind about anything. He received it on Monday and it's already been shipped back; I'll have it back by the end of the week...outstanding! If the workmanship is half as good as his up front service, I expect to be very happy.