the reason they have to remove the wheel is, the dorks never wrote down the number on the physical sensor before they installed it.... retards...
this is totally on them, if your front sensor was working, and likely still is... the new one can't be programmed without the number on it...
this is all on them, they Do NOT have to be replaced in pairs, the sensors both old and new have not changed at all, other than the new ones are a sealed and potted unit....
the dealership and tech are full of crap, yeah, they screwed up, and maybe they even damaged the new one when they mounted the tire.... my bet is they had no clue about recording the number before mouting the tire, and are pawning it off on you, hoping you buy a new (and uneeded at this time) front sensor... and they will still need to break down the rear to get the code number... (which you will be paying for from replacing the front)
bad dealer.... no doughnut.
oh, and as you PAID for the sensor, DEMAND, do not ask, DEMAND the oem sensor be handed back to you, when these are done under warrenty, Kaw demands the sensor that they pull out... when you pay, the old sensor is yours... get it back... and someone here, like myself, will buy it from you...
we can change the batteries, and have a bike programmed for it later...
get the old one back. you paid for it.