Author Topic: Heli Bars lives up to its good reputation  (Read 2095 times)

Offline givey65

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Heli Bars lives up to its good reputation
« on: June 12, 2013, 06:29:30 PM »
Just want to relate a good experience with a company. I purchased a set of bar risers from Heli-Bars of Cornish, Me for my 2012 C-14. When I got to the last bolt on the right side I had to bang on it to get it through the riser. When I went to screw it in it felt that it had gone on cross threaded. I figured I would never be able to remove the riser again. I sent an email to the company explaining my predicament. They sent an email back asking me to call to make arrangements for them to replace it at their factory in Cornish. When I called they said the factory was only open Mon through Fri which would make it very difficult since I also work Monday through Friday. The lady I spoke to informed me they were going to be in Meredith, NH for the Laconia Bike Rally which started June 8th. She made an appointment with me for 8 AM on 6/8. I arrived at the site and they were expecting me, and immediately starting working on the bike. The installer said he had never seen a riser that bad, he checked the threads on the bar and they were ok it was just the tightness of the bolt in the riser causing the resistance. He replaced the riser and the bolts and checked the left riser also which was ok, and I was back on the road in 20 minutes. Kudos to a great company and friendly people that stand behind their product. I don't know what the outcome would have been if I lived in PA. Based on their response to me I think they would have made every effort to rectify the problem, even if I was in Pa.








Offline AZ-ZG

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Re: Heli Bars lives up to its good reputation
« Reply #1 on: June 12, 2013, 07:14:38 PM »
Good for them, and you!   :chugbeer:

Put their product on an SV1000S once. Very nice! 

Enjoy!   :D
I live. I ride. I am. ZG14 
IBA#53928

Offline wroman

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Re: Heli Bars lives up to its good reputation
« Reply #2 on: June 13, 2013, 10:01:23 AM »
 Whenever installing anything with more than one bolt start all bolts finger tight and then work through them all tightening al little at a time.  If one bolt will not go when all are still loose.  Do not proceed,  something is not Kosher.
I always wanted to be somebody......I guess I should have been more specific.

Offline PH14

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Re: Heli Bars lives up to its good reputation
« Reply #3 on: June 13, 2013, 11:41:01 AM »
Whenever installing anything with more than one bolt start all bolts finger tight and then work through them all tightening al little at a time.  If one bolt will not go when all are still loose.  Do not proceed,  something is not Kosher.

Yeah, I was going to say this as well. Never tighten any bolt down until all of them are started, by hand, no wrench. Then, if they all start and you can thread them in by hand, wiggling the entire assembly if needed, only then pick up a wrench and tighten.