For Christmas, I bought myself (from my kids, lol) a Garmin Nuvi 1490LMT. I think it was about $165, plus shipping, and I also picked up a Ram mount and a cradle at the same time from gpscity.com. As my wife and I commute together almost 100 miles each way for work, I end up driving the car about four days a week.
Anyway, we were using the Garmin in the car, mostly for the traffic feature. Suction cup stuck to that flat, round disk that they give you to stick on top of your dash instead of sticking it to the windshield. Wife dropped me off and took off and the suction cup gave way. The Nuvi fell down onto the gear shift lever and spidered the screen!
![Cry :'(](http://zggtr.org/Smileys/default/cry.gif)
About 40% of the L/H side had no picture.
I went to the support page on their website. Obviously, not a warranty issue, but I found that Garmin will fix just about any broken unit for a set price, based on the model. Anyway, to fix mine was listed as $120 and they pay the shipping back to me. Rather than go buy another one, I decided to send it to Garmin and pay the $120. I sent them a message/email through the website, outlining what had happened, and requested an RMA number to get mine fixed.
A day and a half later, I get an email from a tech guy at Garmin. Due to the manner in which the non-warranteed damage occured, he said he'd give me a "one time waiver" of the repair/replacement charge!! All I had to do was ship it to them and they'd do the rest at no charge.
![Skoal! :chugbeer:](http://zggtr.org/Smileys/default/beerchug.gif)
Shipping from my work cost me $6.75 for second day UPS, and according to them I should have it back in about 10-14 days.
Now THAT is customer service!
![Grin ;D](http://zggtr.org/Smileys/default/grin.gif)