The problem that the shop has is that Kawasaki only sell the pump for the C14, not any of the sub-assemblies (filters, o-rings, screens, etc.).
All of those parts that we use in our pumps when we DIY are for other vehicles even if they do fit the C14.
It could be the screen, or it could be a weak pump motor, or seizing bearings in the motor, or any one of 50 different things.
As with most modern vehicles the "solution" is to replace the suspected failing part and if that fixes the problem, move on to the next job.
The air-con compressor on my car has stopped compressing and I KNOW that the cause of the fault is the electronics in the compressor, but nobody will look at that. They only want to replace the compressor at great expense to me. Pretty much nobody troubleshoots down to component level these days as it is mostly cheaper to replace the whole unit than to take the time (time is money!) to troubleshoot the actual cause.