« Reply #45 on: January 21, 2016, 04:53:49 PM »
Pete got me the 36 month warranty!!!! Got it!!!
Congrats! I am glad our advice paid off. It is always a good idea to ask... sometimes there are grace periods or someone can backdate something for you or whatnot. This is really great news for you! And Pete is just a really good guy who seems to care about people (it is that customer service I was talking about before).
Soooooo... Will just let them replace the sensor and get my tire sometime later when this one is down to the bars.
Yep, the heat is off
Got some questions about the warranty and how it works... regarding valve checks and if you don't do them on the scheduled time, but do them, say at 20k, then there is a valve failure at 26k... does kawasaki say "oh... you should have gotten it at 15k... we won't pay!"?
That is complicated. There is no absolute with this stuff. Kawasaki can and sometimes will make people's lives difficult... but GENERALLY, the answer is no, they can't do that. They can correctly deny the claim if they can prove that NOT adjusting it is what CAUSED the failure. That is only fair. But just because you didn't perform a
recommended maintenance item is not automatic cause to deny a claim. Same thing with using aftermarket parts or non-Kawasaki labor. If they have good reason (and hopefully proof) that the parts or labor ACTUALLY CAUSED a failure, that is a different story.
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