Shad's customer support and service is non existent.
I want the optional paintable lid for my Shad 50 ('cuz it looks ugly w/o). Called different Shad dealers, they say that they are waiting for Shad to call them back on it. Scooter Shop said they could get one, they never did, never responded to my emails or phone messages and now i have to contact Amex as they charged me $65 on 8/1 for a lid that was never delivered.
Tried Murph, he said that they never called him back.
I tried the shad online site. Here is a paste from their website:
" Helpful Info
Toll-Free: 800-555-555
Mon-Fri 9am-5pm EST"
What'd you all think of that phone number? Yeah, missing a digit- they don't even have the balls to give a f-ing legit phone number!
They really, really hate being bothered.
I sent them an email saying I wanted a lid, preferably in silver. This is what they sent me:
"Hello Dear,
Unfortunally I dont have any of the silver color plates available right now,
the colors I have on stock are
BLUE, WHITE, RED, titanium, gloss Black.
Best Regards
Andres Davis "
Note how they still don't include a phone number? So silly me, I send an email back asking how I can buy any color lid that they DO have. This was over two weeks ago, they never responded.
For those who are happy with the Shad trunk they own, great for you. If anything ever breaks on it or if you need anything for it, this is what you should expect.
