And I will add, why did you drop it off before they had the parts? If you need tires and want to ride, have them install the tires, then get the sensors replaced later. Your sensors should be warrantied. This is usually a drive in and wait service item. I have never dropped a bike off and left it for tires or even sensors now that I have the C14. I have had them break my sensor while changing a tire, and they replaced it with a standard valve stem so I could ride while waiting for the part to come in.
Uh, I brought my own PR2's and the warranty has expired w/o an extended plan. I am the second owner. The original batteries in the sensors are toast. I rode home tonight with the flashing sensor warning, yeah. V-Jim correctly ascertained that I was not forced to use this particular dealership, but they were significantly the closest. Hinshaw's had always been a Honda-specific dealership in the past and had no Kawasaki affiliation until the closing of RMC in Renton. It is now apparent that they lack the knowledge necessary to properly care for all of the makes for which they claim responsibility and expertise. Customer service is still customer service.
I had recently made a circuit around Mt. Rainier and that convinced me that the old PR2's needed to be changed. Last winter the sensors would intermittently protest so I felt the time was right to get this stuff done before another good ride. My skills do not and should not translate to the personal performance of all that my bike requires. I should be (and have been) able to rely on professional dealerships to support these needs.
I do not expect any business to behave in this manner and I do not understand why anyone would.
2 things, the advertised battery life is 5 years, should still be covered. Take your bike to Cliffs in Bremerton, I have had good service for many many many years. Avoid the Brothers with the same kinda passion you have with Hinshaws.
Does anyone have any experience with Clem's in enumclaw? Thanks for sharing.
Too bad Kent Kaw closed up; great long time, small dealer. RMC, eh, just another large volume shop in my experience. But fewer options are never good.
Good luck.
Once 410 opens up around the mountain again, it might be the perfect place to visit.
What part of 410 isn't open? I was over last weekend, going again today. Or do you mean Stevens Canyon from the east up to Paradise?Yep, that closed right after Labor Day. The good news is that I found a talkative Park Ranger that informed me about the future for vehicles on Rainier once all of the road work is done. It will be shuttle buses and bikes. No more long processions of cages doing 10 under.
That's how Yelp works... It will even filter good reviews.
PH14, it sounds like you have a great dealer. No dealers will match internet prices in my area. They will either have you:
1. Pay retail for tires and do free/reduced mounting
2. Let you bring your tires in and molest you with the labor cost.
Ref warranty I would recommend reading this thread:
http://www.zggtr.org/index.php?topic=8112.msg98077#msg98077
I've seen the bulletin, but nowhere does it state that there is any warranty beyond the 3 years on the bike. It merely states that the batteries are "rated for 5 years."