brake disc bolts are notorious for freezing up so I wouldnt blame the shop ,you want those bolts tight .
Buy an impact driver ,its a handy tool to have around for just these kinds of bolts.
BTW ,nobody removes brake discs to change tires.
Irule, your points are well taken, but.... Warranty be damned, that stuff needs to be covered weather or not I suck up to a service manager.
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Right, it should. But you don't have to be a dick, either. I have never worked at a dealership, but I have worked in a few "Customer Service" positions. I heard all the time "the customer is always right" and many *old-timers* complain that it isn't that way anymore. Well, if the customer is nice to me, I'll be nice to the customer. I'm sorry you had an issue, but it probably isn't my fault. I more than likely didn't do anything to personally cause this problem. Yelling at ME, and screaming at ME, and cussing at ME, isn't going to solve anything. The only thing it's going to do is make me irate and frustrated, which is the same thing that happens to everybody when they get insulted or yelled at for something that isn't their fault.
*this does not refer to anybody in this conversation, it's only an example.*
And to be a little off topic - I work in IT which is really a customer service job and its amazing how many people are completely rude to us even though their issue is not our fault (when it is our fault, I accept the rudeness to a point). I've been in offices of some of those people and listened to them yell on the phone at other people (family, doctors, auto places) and I've realized some people are just used to yelling all day to get what they want like a kid and sadly it gets them what they want just to shut them up.