It's interesting how people perceive "dealer service" means expert service is to be expected.  You might consider that the dealer has one senior tech or service manager that might have some years of experience working on most Kawasaki products and would be considered a "specialist" of sorts (sad his spectrum of knowledge only centers around one make and not all of them) and his expertise is left to the warranty claims that require internal or electronic troubleshooting and repairs. 

The entry level MMI or UTI graduate, with absolutely no hands on experience in the real world, just working in a classroom, is the flunky that gets stuck with the mundane tasks, such as dealer prep, oil changes, tire changes, and other superficial and basic service work the dealership feels safe in letting him take responsibility for.  They ween these inexperienced workers just like a Jiffy Lube might doing oil changes, practicing on your pride and joy.  The "dealership" in this case, is just a young guy that hasn't proven his mechanical or common sense (uncommon sense?) abilities. 
Another perception adjustment one could make is thinking an independent shop doesn't know as much about your bike as a dealer, to find and remedy some inherent design issues found in all motorcycles.  I never went to a dealer in my life except to get parts and listen to the drama or what they screwed up last and hopefully this new guy doesn't screw up like the last one did.