Agreed on the names- one gentleman I talked to was named 'Spiney' (however that is spelled).
But I give full credit to Dell: they absolutely had a problem, as did a lot of large US mfg.'s when they started to farm out their tech. support to a nation with relatively inexpensive labor but where the native language is not English. The problem was that the tech. support from India was almost incomprehensible a lot of the time. Some US companies have drawn their tech. support back to the US but apparently Dell went a different way and kept their Indian support system but somehow greatly improved the English skills of those folks- no idea what they did but it worked very well IMO.
Like it or not, we live in a global economy; this last Dell box I bought was made in Mexico, sold from India and shipped from Texas (I assume trucked over the border- it was only a few miles from point of mfg. in Mexico to point of shipping from the US). But if a large company such as Dell is going to provide most telephone services (and sales is also now in India apparently) to the US from a foreign country, they have to make communication at least feasible.
By the way: I am pretty much liking Windoze 10. And the new box is pretty snappy too- an I7 Core @4 GHz, 16 GB of 2333 MHz ram, a RAID 1 system with 2 TB hard drives (each) and a modestly fast Nvidia graphics card; overall performance is, of course, fast but it also chews through some fairly large scale 3D models with over 12K components, all rendered. Pretty impressive as a workstation and not all that expensive.
Brian
Why yes, Brian. I have noticed this. They may have some odd names but I can understand them perfectly.