Yeah, Joe really got screwed on that deal. I still feel bad for him over that! My dealer did exactly what Joe tried to do.
For the OP, I would find any other dealer, if that dealer comes up with excuses not to even try! Obviously he has no interest in being bothered by someone who has a problem. I hope you didn't buy this bike from him!
Someone has suggested a class action suit against Kawasaki. "This is normal" should never be an excuse. If the system does not operate at times. It isn't working! I consider it to be a safety issue.
If your concentrating on the stupid display that has been totally taken over by the LOW BATTERY warning. Your not fully concentrating on your riding. And the fact is that almost nobody is going to pull over to try to reset that stupid friggin' display. So they are going to try to reset it manually (if they even know how). Which is very difficult at best with winter gloves on. And pretty much impossible in the dark, which is when mine happened the most (leaving for work early in the morning).
So IMO, this is a safety issue! As much as I really do like the TPS system when it works. It again demonstrates that Kawasaki comes out with a system that is far from perfect. Then rather than make it work as intended as it's suppose to. They now are going to say that it's suppose to do that. Just like the KIPASS, unnecessary technology that Kawasaki now doesn't want to stand behind because it's going to cost them money, like the KIPASS debacle. Oh wait, isn't this system part of the KIPASS system?
Now comes the best part. Customer Service with Mark! Yeah I know Customer Service and Mark in the same sentence!