« Reply #169 on: August 27, 2019, 03:32:57 PM »
my 08 Connie [...]Had a buddy with the same bike call me with rear ABS failure and his dealership went through Kawasaki to pick up the tab. I called my dealership with the news and they were able to do the same. I have on 08 with 34k miles. Kawasaki picked up the tab and did the right thing. I’m a Kawasaki customer for life.
That is, indeed, great. Kawasaki isn't under any obligation to provide parts or service outside of the warranty period. Nobody should even expect it. Especially THAT FAR out of warranty (I assume you didn't even have any past extended warranties?) But there are times when stepping up and doing something nice really pays back in the long run. It creates good will and loyal customers. It is true that bad news spreads faster, wider, and longer than good news, but good news does spread.
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