I was VERY cautious just like you several months back but I'll have to give them credit. They had my order out to me hella fast and didn't do all the other things that people were smearing them about so I'd honestly place a second order with them if I had to. Keep us posted though!
Mike
I ordered pullback risers from AST on 3-16-15. Money was deducted from my a/c same day and then, despite several unanswered emails and phone calls, - nothing. I finally had the charge cancelled and a claim is pending.
I would not recommend anyone to order anything from these people.
Let me add my experience. I ordered the C14 LED light bar. I received it in about 3 days. I had a question on the install. So I called and could get no answer...
So, I used his chat feature that he has on the website. response was in seconds. I asked that he call me and he did. He spent a great deal of time going over the install with me. He said he cannot hear the phone ring, but has his PC connected to a large LED screen in his shop, so he is able to see when someone sends him a chat. I asked him about the issues he has been dealing with on this site, it all goes down to suppliers...he has not control over that, he's not Mother Kawasaki, but a small business. Anyway I am happy with the Light combo I bought, it works. I recommend him and will do business with him in the future.
Even his "Live Help" isn't working (at least on my computer anyway).
I too spoke with him last week (finally got the Live Chat to work). Now, I was waiting for the 2" up and 2" back risers BUT I'm thinking of going with the 2 piece setup. I like the idea of the bars coming up and back a little more.
Blueverclear and Sandylee, do you have to lengthen any of your lines with the risers and adapters? Who cares if it looks "cleaner" the other way...no one sees the risers anyway!
Nope, shouldn't have to lengthen anything. May have to do some adjusting to the position of the brake lines but should be pretty simple. Eventually in the near future i would like to go with 2 separate brake lines, the brakes respond better that way.
I actually talked to him on Friday April 17th through live chat first, then email, and then he called me because I had some questions. He also told me that he was having some issues with suppliers but that he found some new ones and finally starting to get some stuff done.
Right now he is out of the one piece pullback risers but he does have plenty of the standard 2 inch risers and the pullback riser adapters which together cost me $135 vs the one piece pullback riser which cost $175. Not only does it cost less to do a 2 piece system you actually get a better lift and pull back out of it also. The one piece pullback riser is a 2" rise and a 2" pullback and probably looks cleaner. With the 2 piece system including the standard riser and riser adapter you get a 2.5" rise and between a 2" - 2.25" pullback which to me is better!
I placed my order on Friday evening and completed the purchase through PayPal. I am supposed to be receiving an email confirmation including a tracking number when it ships out which should be Monday. I will keep everyone posted on the progress of my order!
Its good that things seem to be back on track to a degree, was there ever any explanation on why things went sideways for several months? I heard of moving, crashing, supplier issues, etc. But that should have been notated on his website if there was going to be an issue. Regardless, hopefully he is back on track as he has some nice products.
How many chances are people willing to give this guy?