i won't be taking it back to the dealer, it'll probably end up in arguments/denial, especially since i brought the bike home before i found the problem.
i wouldn't want to name the shop. statements made on the internet have a way of staying around for a long time, wouldn't be fair to the shop owner who has been giving me top notch customer service and bike/parts prices. bought 2 of my bikes from the owner as well.
the workshop itself is just not the kind of place you bring your bike in for serious mechanical work, i've only brought my bike there for tyre changes. (and they still managed to screw up)
besides, i'm in a different country from most of you guys. and if you are from the same country as me, please recommend me a trustworthy workshop!
i haven't seen a torque wrench being used in any bike workshop yet, maybe it's a sign of weakness to be seen using one.