warranty on tps

[VirginiaJim]

The battery I have is a CR-2032L.  It has the tabs already installed.  The batteries aren't that expensive, unfortunately the shipping is a bit dear..

http://www.digikey.com/product-detail/en/CR-2032L%2FF1N/P668-ND/2415266

[Rembrant]

Rembrant : I was wondering if you can share the part # of the batteries in the TPMS sensors. You also talk about new vs old. When did the new come in? I've got a 2012. My point is that I would like to buy the batteries before I get the tires off the wheels. Thanks.

Rene

Hi Rene,

What part of Canada are you in?

I took my tire pressure sensors to a local battery shop:

http://www.galaxybattery.ca/

Had new batteries installed for $20. They specialize in this kind of stuff, so the battery install looked like the originals from the factory. Very professional job.

For that kind of money, I wouldn't do it myself. Check your area for a battery shop, and they'll know what to do. I don't know what the parts numbers are unfortunately....sorry.

I actually went without the sensors for a while. I put regular valve stems in when I put new tires on, and then put the sensors back in during the next tire change.

With a 2012 C14, you'll have the old/original style pressure sensors as far as I know. If you buy new ones, you'll get the newer version. Just tell the guys to be very VERY careful when changing the tires...this is when most of these sensors get damaged. I know of two guys that lost sensors during tire changes.

Hope that helps.
Cheers,
Cory

[h2smokin]

The dealer I went to didn't even question me on sensors. Told him both are bad and he ordered them in. Dropped bike off sat. For a week as I can't get back til next sat. He didn't even ask if they were flashing or anything. Definitely depends on dealer/person you talk to

[MAN OF BLUES]

Good luck with that. It'll be Mark calling you back.   

Mark never calls back....

[lablank]

Hi Rene,

What part of Canada are you in?

I'm in lovely Ottawa.

[Conrad]

Mark never calls back....

Exactly...

[maxtog]

Called them today.  Got a really nice guy.  Explained it all, gave him my contact info, and they are supposed to research it and contact me back...

They never contacted me back.  So I called them again and they promised they would speak to the dealer.  Then the dealer never called me back.

Then today I called and spoke to the service manager INSTEAD of the front desk people.  TOTALLY different experience.  He doesn't even care about the photos or not, or seeing the error or not.  He knew about TPS issues, knew about the new parts, gave me stories about replacing them on other C14's where they failed multiple times until the new version came out which ended the issues (hmm).  He said he would order the parts AND would also swap on my new tires, no problem.. along with the rear brake recall thing.  Parts are now ordered and should arrive Friday or early next week....

That is what I get for not talking to the service manager in the first place.  I probably never even needed to call Kawasaki corp.

[gPink]

That's good news, Max. It'll be like a new bike. See if he'll give you the old sensors back.

[maxtog]

That's good news, Max. It'll be like a new bike. See if he'll give you the old sensors back.

I doubt they will do that.  I am pretty sure they are required to send them back to Kawasaki if they want to get paid for the work they are claiming.

[Conrad]

I doubt they will do that.  I am pretty sure they are required to send them back to Kawasaki if they want to get paid for the work they are claiming.

Won't hurt to ask though right?

[maxtog]

Won't hurt to ask though right?

I suppose not

[gPink]

Atta boy Max. If you do and they do and you don't want them let me know.

[MAN OF BLUES]

That is what I get for not talking to the service manager in the first place.  I probably never even needed to call Kawasaki corp.

 

Now you know...
I have been kinda telling folks this progression over the past 6 years, and you did just what you needed finally.
Most folks will take whatever they get from "the person on the phone" as gospel, following thru and making sure you have the correct contact is always the answer...
glad to hear you have a service manager on top of the game...
do yourself a favor, when you talk to him face to face, let him know how you appreciate his honesty, and his help.... it goes a long way to keeping these managers offering GOOD service, especially when they know you will return business to him...

[DenverC-14]

Getting my sensors replaced for the 3rd time, both front and back, at my fav/local dealer this coming Friday. No issues from them getting them to order the parts each time. Had it done twice under factory warranty and now under the GTPP.

[freebird6]

Yeeesh

I had my sensors changed in 2012. So I thought.

TPS flashing on front when cold and rear flat lined once it warms up.

Called my guy in Indy that changed them to tell him as he was easy to work with....he is no longer there as service mananger.  New guy said to bring it in, they would look at it and then order parts...plan on a couple of weeks.

Called Noblesville Honda/Kawi. Number disconnected. Found from the website they had been bought by Westfeild Power Sports

4 calls and transfers to service over 3 days. On hold > 7 mins on the first 3 ....called back immediately after the third one and had the finance girl walk back to find out who was on the line. Guy picked up and said they were down 2 techs and had indeed bought my favorite Kawi dealer. Bring the bike in and plan on waiting a couple of weeks.

Headed to GA from Indiana on spring break with TPS the way it is. Stopped in at MOuntain Motor Sports in COnyers. "you guys got any Kawi techs ?" I said to the the tatted and pierced guy behind the service desk...."We're all Kawi techs!" he said. I told him I had a C14. He jumped on the TPMS sensors and said they had just done one...I said I was in town this week and wondered how long it would take them to get the sensors from the warehouse in Norcross. The reply was " I can get em in a day but we are 7-10 days away from getting them installed we're so backed up".   I said I need new tires if you have PR3's in stock I'll get them here if you can squeeze me in. "no deal, we are way too backed up". I said "you are turning down warranty work and a set of tires? "......"yep"      Disgusted, I went in the main dealership and looked at their gear. A sales guy saw my OHio Bobcats shirt and came over to talk. I told him what had just happened in service and he said that is why they hate their service department. Said it would not be any better at their other locations.

Friday morning headed up to Road Atlanta and noticed Northeast GA Kawi and made an emergency Bat turn and stopped in to say Hi and look at the 300. I was talking about the bike and my love affair with it and just mentioned that the TPMS was flashing....before I could finish the sentence he was out the door, grabbed the VIN and came back in and had my history up on the computer before I could get up off the stool. He went in the back to see if they had any in the back from a previous customer but found none. He then said he could get them in and have them installed on Monday. "BTW did you know they only replaced the front in INDY?"......uhhhnope thought they got both of them.......  I said I was leaving on Sunday but thanked him and told him I  really appreciated the effort and told him about my experience at Mountain Motorsports.

He gave me his card and told me whenever I was in Covington at my brother in laws house to stop by.  Don't think I did not tell my in law who owns 2 Kawi 4 wheelers about this place immediately.

GOing to try Lancaster Ask powersports  in OHIO this weekend as I have not got a dealer in Indy anymore. Not sure how far I wll get but someone is going to get my warranty work and sell a set of PR3's in the process.

[JoeRau]

I just talked with a (not so) local dealer about mine.  Closest dealer will not be getting a penny from me!  TPMS on my bike are displaying low battery when cold, and work ok when warm, just like most others start out.  I'm also in the market for tires to be done at the same time. 

The dealer I visited yesterday said they will have answers by mid week for me.  Their tire source was on backorder (PR4GT so I'm not surprised) and they wanted to check more into the TPMS install & ECU programming before they would schedule the job.  This dealer is more of an off-road dealer that does some street bike business, but they do have a great reputation.  The price on tires was not great, but I only pay for the tires if I do them with the TPMS. 

[MAN OF BLUES]

GOing to try Lancaster Ask powersports  in OHIO this weekend as I have not got a dealer in Indy anymore.

Don't know where in Ohio you are, but my guys will do the swap, and even order them for you on a phone call, and call you when they arrive (mine took 3 days...)
they'll swap them in 4 hours, if you schedule... they did mine like that... but I stopped in and told them I needed them done, not thinking that should matter...

Ohio Motorcycle
7300 Fairoaks Rd
Cleveland, OH 44146

(440) 735-2000

here's there location 

https://goo.gl/maps/w5tzi

clicking the contact info on the map gives an alternate location...sorry,
my guys are these dudes
http://www.motorcycle-usa.com/2005/Motorcycle-Dealer-Contact/Ohio-Motorcycle.aspx

 best of luck, sorry to hear the bad dealerships stories...

it's really not Cleveland, its a southeast suburb, right off oh rt 271 & 480

[wally_games]

Called my dealer, Grapevine Kawasaki (TX) and talked to the service manager. Asked me which sensor(s) were bad. I told him, he said he had some in stock and set up an appointment for me to bring it in. Doesn't need to see the error, trusts me. Said no charge to mount a new front tire for me.

Nothing but good things to say about them.

UPDATE: Dropped by for my appointment at Grapevine Kawasaki on Friday, April 4. They wheeled me right in (while I had lunch next door with my dad) and I was out in about 90 minutes. Bonnie Wagner (co-owner with husband, Dennis) was super friendly and helpful, as was the service manager (name slips my feeble mind at the moment). These guys are great. High recommend them.
I took a good look at my front tire and there's still enough life in there to keep it awhile longer, so passed on getting a new on. They would have mounted it for free since the wheel was off anyway. ($139 for a PR3)

[h2smokin]

Just make sure they order the nuts necessary for the new sensors as well. My bike has been at the dealer for 3 weeks now. The nuts are separate and he says they have been on back order now. I've left my bike there now as it takes me 3 hours of public bus to get back to dealer to get it. I hope their in over the next 2 weeks as I will be out of town and can't get it til week after next. Getting tired of riding the KLR to putt around. I can't believe the sensors don't include this , so stupid