I had a couple of issues with a pair of Tourmaster boots
http://www.helmetshop.com/cgi/commerce.cgi?preadd=action&key=ST-13030that I bought from The Helmet Shop about ten months ago.
They were no longer water proof and the stitching was coming apart on one boot, in a not conspicuous place.
I called The Helmet Shop explaining the situation to Bart, and that I did not want to wait a month or two for resolution. He was totally on board and did the leg work to get me a return authorization for the two year warranty claim. The Helmet shop was stellar in this regard. I no longer had a receipt, but no worries. They searched their records and found the proof of purchase.
I boxed the boots up and sent them to a place in Mississippi that Tourmaster uses for warranty stuff, apparently. I sent them out last Friday, a brand new pair arrived form the Brown Santa today. I've heard of folks having issues with Cortech/Tourmaster of late, just wanted to let some folks know that all is not lost dealing with them.
This whole deal, from The Helmet Shop and Tourmaster was smooth, stress free, and drama free.
I've done business with The Helmet shop for about the last 3-4 years. They have the internet site, plus two brick and mortar stores in FLA, Daytona Beach and Orlando. If you get down in the neighborhood, swing by and check 'em out. It is very refreshing to visit the store and talk to people that actually have more than a clue about the stuff they sell, and at internet pricing.
