What did they have to criticize about? looked pretty normal to me, and it didn't take long to get in and begin knocking the worst of it down. Seems like there were a bunch of nosey nebbie's standing around, in an easily definable "unsafe zone" (seeing as there was a SUV in the garage, that could have blown...), I suppose it was one of them biotching about being told to move back about 5 minutes into the film....
They should be thankful that your department doesn't make them sign a charge card reciept before your men enter the building, like some areas do...hell, there is no reason for anyone to complain about the extent of the fire, you guys controlled it easily, could have been much worse..... there's houses in mid Cleveland the departments won't even enter.....for fear of falling thru floors and such...urban renewal 2012.
I think the film shows you guys did your job.