Kawasaki Concours Forum

The C-14, aka Kawasaki Concours-14, the new one :) => The Bike - C14/GTR 1400 => Topic started by: powrtrippin on March 20, 2012, 10:53:11 AM

Title: Does the warranty cover....
Post by: powrtrippin on March 20, 2012, 10:53:11 AM
Warped rotors and "boiled brake and clutch fluid?"


Took the bike in Saturday for it's first service interval. It has 5500 miles. Guy calls me yesterday and says that the front tire is cupped and won't pass inspection. I expected this. But, he follows that with "Your clutch fluid and brake fluid are boiled and need to be replaced. You need a coolant flush. There's a slight wobble under light braking being caused by your rotors. They're still within Kawasaki specs but we can rotate one 180 degrees to remove the harmonic vibration. That'll be $850 including the $180 for your service."

Is this guy yanking my chain? Seriously?
Title: Re: Does the warranty cover....
Post by: jqram35 on March 20, 2012, 10:55:25 AM
Wobble may be from tire replace it first.....very likely. Fluid flush should be no big deal.
Title: Re: Does the warranty cover....
Post by: powrtrippin on March 20, 2012, 10:57:22 AM
Wobble may be from tire replace it first.....very likely. Fluid flush should be no big deal.

Yeah, I don't mind doing the fluids myself but at 5500 miles? No way.
Title: Re: Does the warranty cover....
Post by: jqram35 on March 20, 2012, 10:57:55 AM
No way on coolant flush with just 5500 miles, unless your bike is several years old.
Title: Re: Does the warranty cover....
Post by: VirginiaJim on March 20, 2012, 11:02:21 AM
It would help when asking a question to the group that you post the year of the bike, how long you've had it,  and the dealer name.  The more information yo provide the better we can help you.

If the rotors are warped it's a warranty item.  They should have tools (dial indicator) to prove that.  How can the tech tell that the fluid is 'boiled"?  Is it totally black?  I flush my brake fluid every year.  Coolant should be changed every two years.  Flushing the coolant and brake fluid is no biggie and someone, assuming you tell us your location, might be willing to help you with that.

You may want to think about changing your tire brand as well.
Title: Re: Does the warranty cover....
Post by: jqram35 on March 20, 2012, 11:02:48 AM
What I do every other oil change is suck the fluid out of the brake and clutch reservoirs and replace it. I think it helps keep the fluid fresh, a total flush should not be needed that soon like you said.
Title: Re: Does the warranty cover....
Post by: Conrad on March 20, 2012, 11:16:45 AM
Warped rotors and "boiled brake and clutch fluid?"


Took the bike in Saturday for it's first service interval. It has 5500 miles. Guy calls me yesterday and says that the front tire is cupped and won't pass inspection. I expected this. But, he follows that with "Your clutch fluid and brake fluid are boiled and need to be replaced. You need a coolant flush. There's a slight wobble under light braking being caused by your rotors. They're still within Kawasaki specs but we can rotate one 180 degrees to remove the harmonic vibration. That'll be $850 including the $180 for your service."

Is this guy yanking my chain? Seriously?

I hope that you at least get kissed after a screwing like that!

Does that price include a new tire? Even if it did, it's WAY high for what you've listed.
Title: Re: Does the warranty cover....
Post by: CRocker on March 20, 2012, 11:22:28 AM
Is this the only Kawasaki dealer in your area?
Title: Re: Does the warranty cover....
Post by: powrtrippin on March 20, 2012, 11:41:13 AM
It would help when asking a question to the group that you post the year of the bike, how long you've had it,  and the dealer name.  The more information yo provide the better we can help you.

If the rotors are warped it's a warranty item.  They should have tools (dial indicator) to prove that.  How can the tech tell that the fluid is 'boiled"?  Is it totally black?  I flush my brake fluid every year.  Coolant should be changed every two years.  Flushing the coolant and brake fluid is no biggie and someone, assuming you tell us your location, might be willing to help you with that.

You may want to think about changing your tire brand as well.

LOL, I apologize. I completely meant to do that when I started but accidentally omitted it.

It's a 2009. I bought it new exactly 1 year ago from Manassas Honda Kawasaki. They are the one's doing the service.

Sorry again.
Title: Re: Does the warranty cover....
Post by: jqram35 on March 20, 2012, 12:04:56 PM
Id say wait another year for coolant service. I doubt your brake fluid is really boiled. Flushing them may not be a bad idea as they are hydroscopic and may have accumulated some moisture over that long a period of time but probably not needed.
Title: Re: Does the warranty cover....
Post by: VirginiaJim on March 20, 2012, 12:09:23 PM
Ok, a Virginia boy.  There's plenty of us around that can help you in the Old Dominion.  You bought it new last year but it's probably been sitting since sometime in 09.  It wouldn't hurt to change the fluids and it's not that big of a deal.  Are you going to get the tire from them and are they going to fix the 'wobble' under warranty?  Tell them to call the Kwak warranty people and get your rotors replaced.  I don't see how shifting the rotors will cure a wobble.  Brake fluid and coolant condition are not part of the VA Insp. items.  The tire, I can see.  The other stuff, not so much.
Title: Re: Does the warranty cover....
Post by: powrtrippin on March 20, 2012, 12:29:18 PM
I'm going to get a PR3 from Motorcycle-superstore.com and have it mounted locally somewhere. Not sure where to get that done near Stafford, though. I can replace the fluids myself.

On the rotors, he said they're still within specs and that there's just a very slight warping that's causing some very light wobbling in the front end on initial braking. His plan is to rotate one of the rotors. I have no idea what that would do, either.
Title: Re: Does the warranty cover....
Post by: VirginiaJim on March 20, 2012, 01:14:42 PM
I'm in King George so if you need any assistance pm me and let me know. 
Title: Re: Does the warranty cover....
Post by: gPink on March 20, 2012, 02:03:39 PM
I'm going to get a PR3 from Motorcycle-superstore.com and have it mounted locally somewhere. Not sure where to get that done near Stafford, though. I can replace the fluids myself.

On the rotors, he said they're still within specs and that there's just a very slight warping that's causing some very light wobbling in the front end on initial braking. His plan is to rotate one of the rotors. I have no idea what that would do, either.
If they are warped they are out of spec and should be warranteed as a safety item as per Mama Kaw.
Title: Re: Does the warranty cover....
Post by: OregonLAN on March 20, 2012, 03:27:09 PM
Did you flush your blinker fluid?
Title: Re: Does the warranty cover....
Post by: DenverC-14 on March 20, 2012, 04:05:48 PM
I got mine changed out under warranty, not even a question asked after they ran their gauge on it. I have a really cool dealer out here in CO though, so seems like it's area/dealer dependent.
Title: Re: Does the warranty cover....
Post by: maxtog on March 20, 2012, 04:27:10 PM
I am no expert in service, but I will add my 2 cents too...

I think "flushing" the coolant is a total waste of time for a bike that has only been ridden a year.  Even changing it might not be necessary, but since it is probably 3 years old, it can't hurt and should be CHEAP.

If it were my bike, I would not let them touch the rotors if the tire were bad.  Replace the tire first.  If you didn't notice this "slight wobble", then don't worry about it.  And if the rotors are bad, that should be a warranty issue, plain and simple.

"Boiled" brake and clutch fluid?  Really?  Hmm.... that, combined with the coolant FLUSH recommendation makes it sound like you are being gouged.
Title: Re: Does the warranty cover....
Post by: W14 on March 20, 2012, 05:35:25 PM
Purchased my 09 from the same dealer in February of last year, got what I thought was a good deal from waht appeared to be a good dealership. My bike now has over 15k miles and I have not had the problems with brakes, etc. that the dealer's mechanic says you are having. You need to find out what the $180 service fee covers and also ask if there is a discount since you purchased the bike from them. I also would not get anything done that is not needed.

Regarding the tire, I also purchased my tire from motorcycle superstore but had the local Kawasaki dealer (Richmond VA) install the new tire because not everyone is familiar with the workings of the tire pressure sensor device. 
Title: Re: Does the warranty cover....
Post by: stlheadake on March 20, 2012, 07:10:17 PM
I don't want to hijack this thread, but there is much similarity to what I was going to ask in a 'new' thread.  I DON'T have the dealer issues that the OP does.  But I DID have warped rotors replaced on my 08 about 5k or so miles ago.  I have previously posted about my front brakes 'dragging' and not completely releasing.  This I believe is what has caused my warped rotors in the first place. 

My brake fluid was VERY black, when I flushed it about 4k or so.  I was hoping that this would resolve my dragging issue.  It didn't.  Not all the time, but a lot of the time.  My front wheel won't free spin more than about 1/2 turn when on the center stand.  At first I thought it might be the warped rotors.  But it still does it.  Of course when I had it at the dealer, they didn't experience anything like that. 

So I'm wondering about the 'boiled' fluid.  I feel VERY certain that the warped rotors AND the calipers failing to release completely are directly related.  Is anyone else noticing anything like this...?
Title: Re: Does the warranty cover....
Post by: VirginiaJim on March 20, 2012, 07:30:56 PM
Did you flush your blinker fluid?

That should be directed at the dealer and not the OP....
Title: Re: Does the warranty cover....
Post by: jimmymac on March 20, 2012, 07:38:31 PM
They are trying to rip you off! ::)

Run far, far away.
Title: Re: Does the warranty cover....
Post by: jamcou2020 on March 21, 2012, 10:05:31 AM
LOL, I apologize. I completely meant to do that when I started but accidentally omitted it.

It's a 2009. I bought it new exactly 1 year ago from Manassas Honda Kawasaki. They are the one's doing the service.

Sorry again.
DO NOT GET YOUR BIKE SERVICED THERE. THEY ARE CROOKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I took in my TL1000s last year because it would not hold an idle and was throwing an error code. They kept the bike for 2 months charged me over 1k in service. I rode the bike for 1 week and it started doing the same thing. I downloaded the manual for it and found the error code. I was camshaft position censor. It cost $25.00 and took me 20 min to install it. The bike has ran fine since. I called and told them that they didn't fix the problem and what the real problem was and they basically told me to go F*** myself. Do not do business with these people!!!!!
Title: Re: Does the warranty cover....
Post by: CRocker on March 21, 2012, 10:54:02 AM
DO NOT GET YOUR BIKE SERVICED THERE. THEY ARE CROOKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I took in my TL1000s last year because it would not hold an idle and was throwing an error code. They kept the bike for 2 months charged me over 1k in service. I rode the bike for 1 week and it started doing the same thing. I downloaded the manual for it and found the error code. I was camshaft position censor. It cost $25.00 and took me 20 min to install it. The bike has ran fine since. I called and told them that they didn't fix the problem and what the real problem was and they basically told me to go F*** myself. Do not do business with these people!!!!!

OUCH!!!
Title: Re: Does the warranty cover....
Post by: powrtrippin on March 21, 2012, 11:41:58 AM
DO NOT GET YOUR BIKE SERVICED THERE. THEY ARE CROOKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I took in my TL1000s last year because it would not hold an idle and was throwing an error code. They kept the bike for 2 months charged me over 1k in service. I rode the bike for 1 week and it started doing the same thing. I downloaded the manual for it and found the error code. I was camshaft position censor. It cost $25.00 and took me 20 min to install it. The bike has ran fine since. I called and told them that they didn't fix the problem and what the real problem was and they basically told me to go F*** myself. Do not do business with these people!!!!!

I picked my bike up from them last night. Since Richmond is the same distance away I'll probably be taking it there in the future.

As for the blinker fluid.. I did that when I rotated the air in my tires and lubed my muffler bearings. LOL!
Title: Re: Does the warranty cover....
Post by: powrtrippin on March 21, 2012, 12:02:54 PM
Also, I checked out the tire-cupping thing. When I got it home and pulled it into the garage I looked at the tire. There's a flat spot on the left side of the arc, all the way around. As soon as I saw it I knew what it was from. It's from where I position myself on the interstate. I'm always just to the left of the center of the lane so that flat spot is from me riding on the side of the raised part of the road where the car's tires ride. It looks as if I rode in a circle for a few hundred miles, LOL! Definitely needs replaced.
Title: Re: Does the warranty cover....
Post by: gPink on March 21, 2012, 01:32:24 PM
If you're headed to Richmond, Ultimate Cycle has been good to us with the GTPP extended warranty. It might be worth your while to check them out.
Title: Re: Does the warranty cover....
Post by: VirginiaJim on March 21, 2012, 01:52:13 PM
You may also want to try Village Motorsports in Unionville, VA.  They are located on 20 between Orange and Wilderness.

http://www.villagemotorsportsva.com/ (http://www.villagemotorsportsva.com/)


Title: Re: Does the warranty cover....
Post by: Jack Daniels on March 21, 2012, 02:00:31 PM
Purchased my '09 from the same dealer in February of 2011 also thanks to a post by powrtrippn on LS2.com.  Haven't had the need to take my bike in for anything as of yet but I'm thinking I'll go to Coleman Powersport Falls Church when it comes time to get tires and my TPS monitors replaced. 
Title: Re: Does the warranty cover....
Post by: SVonhof on March 21, 2012, 05:30:07 PM
Also, I checked out the tire-cupping thing. When I got it home and pulled it into the garage I looked at the tire. There's a flat spot on the left side of the arc, all the way around. As soon as I saw it I knew what it was from. It's from where I position myself on the interstate. I'm always just to the left of the center of the lane so that flat spot is from me riding on the side of the raised part of the road where the car's tires ride. It looks as if I rode in a circle for a few hundred miles, LOL! Definitely needs replaced.

How about this for a cupped tire:
(http://img.photobucket.com/albums/v612/SVonhof/moto/IMAG0440.jpg)
Title: Re: Does the warranty cover....
Post by: inthedmv on March 23, 2012, 07:55:02 PM
The only thing Coleman Powersports in Falls Church has going for it is location. Inside the beltway and nothing else is remotely close in Montgomery County, MD or northern VA. Check prices with Motorcycle Factory in Woodbridge, VA or Manassas Kawi before getting bent over the service desk at Coleman.
Title: Re: Does the warranty cover....
Post by: Pokey on March 23, 2012, 10:51:22 PM
What I do every other oil change is suck the fluid out of the brake and clutch reservoirs and replace it. I think it helps keep the fluid fresh, a total flush should not be needed that soon like you said.

Huh? :o
Title: Re: Does the warranty cover....
Post by: VirginiaJim on March 24, 2012, 05:43:02 AM
What I do every other oil change is suck the fluid out of the brake and clutch reservoirs and replace it. I think it helps keep the fluid fresh, a total flush should not be needed that soon like you said.

Man, I must be getting old.  I missed that one.  Thanks, Poke.

So how's the taste of that stuff working for you?  I mean, does it taste worse after it's been in there a few thousand miles or does the taste improve somewhat?
Title: Re: Does the warranty cover....
Post by: Caffeinated on March 24, 2012, 10:05:28 AM
Try Motorcycle Factory in Woodbridge. A lot closer to Stafford than Manassas HondaKawa, and I've heard nothing but good things from people about their service.

I've been to Manassas a couple of times, and had no issue with warranty stuff. Had a venting issue in the tank, and they fixed it and gave me the bike that night before they even contacted MawKaw for warranty authorization.