Kawasaki Concours Forum
The C-14, aka Kawasaki Concours-14, the new one :) => Accessories and modifications - C14/GTR 1400 => Topic started by: Stephen.G.Fiddes on April 23, 2014, 10:30:44 AM
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Hey everyone, I just contacted Seth to order my seat, and asked about the exchange program that he
does did. I was very saddened to hear him say this: I'd love to do that for ya, but I've had customers request that service, and not ship their stock seat pan back, so now I don't have any stock seat pans left... I'm not going to buy any more because at $300 a piece, I'd be throwing money down the drain to have people not return them again. This is partially my fault for not tracking who owed me a stock seat, and I've greatly improved my tracking system for that reason. If I get some of the stock seats back, it's a service I'd be more than happy to offer again.
I immediately told him I'd post up here and try to get him some of his seats back. He says he's not upset about it, but let's face it... He has $3000-$4000 invested to offer a service, and people abused it... That's a lot of money, and as a small business owner myself, I know I'd be a bit upset about it. We all know that he's all about customer service, and always wants to offer the best. But lets face it, if you invested a few thousand to better serve your customers, and got burned, would you want to re-invest it?
Not saying anyone here is a criminal, as I know the members here are pretty trustworthy. Whoever kept both seats probably just forgot to ship it back in their excitement for having a new seat. But from my point of view, I would HATE to have to explain that to a potential customer who was looking forward to using the service...
So if you did order a seat from Seth using his exchange program, I am asking you as a small business owner, to do the right thing and send the stock seat back as promised. It's not like Wal-Mart or Kroger where they have millions of dollars of profit every year to blow a couple thousand on spares... It's an individual trying to feed his family, and live his American dream...
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Wouldn't there have been a deposit needed, then credited on return?
He did mine a few months ago, Sent mine in, he worked it and sent it back.
Nice guy to deal with.
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Wouldn't there have been a deposit needed, then credited on return?
He did mine a few months ago, Sent mine in, he worked it and sent it back.
Nice guy to deal with.
From what I know it was a good faith based thing. I'll be sending mine in, and have a loaner lined up, but would have preferred to do the exchange, and I know it would make others lives easier.
Even still, people should return his stuff to him...
The only thing directly from him above is the quote box, which he sounded pretty cool about. Any irritated feeling you may sense above is from my poor way with words, but also a bit how I feel based on if the same thing were to happen to me... :/ Especially seeing as he's a really honest and straight forward guy.
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He did mine in 2013 december, Sent mine in, he worked it and sent it back.
Nice guy to deal with. Very honest.
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This isnt a complaint about his service at all... He used to offer a thing where he'd mod an extra seat he kept on hand, send it to the customer. The customer then sends his stock seat back to Seth so seth can do that for someone else. It means zero down time which is very important for me, and I'm sure others. Thankfully I had a backup plan lined up but still...
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I made my own temporary seat. Slab of wood, foam off a table I just bought, close to a whole roll of duct tape, and 4 tip ties. It's a little slippery but gets the job done. :)
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I made my own temporary seat. Slab of wood, foam off a table I just bought, close to a whole roll of duct tape, and 4 tip ties. It's a little slippery but gets the job done. :)
She's a beaut, MacGyver!
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I made my own temporary seat. Slab of wood, foam off a table I just bought, close to a whole roll of duct tape, and 4 tip ties. It's a little slippery but gets the job done. :)
Lol i saw that on the face-space. Not something i would do... Especially with my 200 mile day coming up!
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Lol i saw that on the face-space. Not something i would do... Especially with my 200 mile day coming up!
My commute is 16 miles round trip. it doesn't feel terrible but I don't think I'd want to do 200 miles on it.