Sounds like his CP hourly rate is $85, with a one hour minimum. He's paying the tech $15-20 for the book hour, and the dealership is pocketing the rest, less expenses to run the dealership. They may do three or more One Hour billings in a one hour period, and that's how the tech and dealership make real money doing service. LIke it or not, that is the norm for auto and motorcycle/powersports repair costs. Changing the rules, and adding on extra billings, which it seems like this one is doing, isn't good business, but mother Kawi won't come to your rescue, as the dealers are their lifelines.
Yep, I've been involved with service for auto and motorcycles, and because of what you described, I will never be involved in either, again. If I can't be honest with customers, I will NOT work for whoever, dealing with whatever. tp