well my first update: went on my 400+ ride saturday, slight slinging one time, wiped the wheel with a microfiber, all was good.
Monday, appointment is at 2:30, because of their lunch or something they like that time. (got done with work at 12:15, had to kill time). Asked them to start with the rear leak, and if we needed more parts to let me know if i can take it or need a ride. so i sit, tablet in hand killing more time. hear nothing, then ok Joel its ready. im confused but say ok. Asked what was done. had 4 things plus a vibration thing. None of the parts i ordered last week came in. 1) replace hard bag seal. Nope not done, no parts and not sure its covered. Leaked from day 1 some, not gallons. 2)replace rivets in hard bag that color lid was replaced from crash damage. Done 3)recall, Done. 4)drive seal nope, not even close 5)rotationaly vibration say at 20 coasting, like clean hub teeth or something. Nope, rode and felt. no clue, no answer, no idea. sweet. i wait 2 hours for 4 rivets and a recall, the rest was a mess and i had to diagnose and sell the final drive seal leak.
the drive seal leak drove me nuts and i wasn't pleased in the least bit. The seal ordered last week, never showed and was not correct even after calling back with the correct complete part number.Now the good part, please keep in mind i have seen the leak location and i am a 20year+ ase master mechanic. i am told that the seal leaking is the outer seal and it was ordered. i asked if they were sure because thats not where the leak is. the tech comes out and i have the picture i took on my phone and ask about it. he said yep the outer seal. i asked why ?? he said that is the one that leaks. i asked if mine was leaking and he said he thought so. i asked about the inner seal and was told he didn't know because he
*never pulled the wheel to look* i paused for a moment, rather surprised since i had the wheel off in a few minutes Saturday before my ride. I asked how many sealing things are in there, he said three and took the bait. i asked how he knew what to order if he NEVER LOOKED!!!
he said its always the big one, i pointed to the picture, to the middle of the hub, where the "sleeve tube thing" is and said it was wet there. he seemed surprised and told me it couldn't be its the outer. told him to pull the wheel and lets look, nope, so now he wants to do the inner and outer seal. fine. Next i ask about a bearing that gets replaced with the inner seal usually?? more technician confusion, he has no idea about a bearing they would replace, or why? had nothing to question that more, so no bearing for me at this time.
to top that off they asked if i could get there earlier, i said sure, 1pm?? too early, how about 2 not 2:30 this time. so here is to a friday 2pm appointment. i politely told them that this day was a waste and i was not pleased. and Not to leave my bike stranded for the weekend, cause i would hit the roof.
This might be enough of an arm twist to get me to another deal in the future. wasted well over four hours yesterday, more friday on the way. and if a bearing took out the seal that doesn't get replaced it will be round two. not pleased.
thanks for the ear,
Joel
