Hey Conrad,
Sorry for not catching this earlier. My thesis is now a project. 'Online education curriculum to train Student Technology Workers' at the college or university level is the basis of my research.
There is a need amongst certain colleges and universities that cannot afford the time or staffing to create this curriculum. I am bringing together hard skills training on Windows, Mac OS X with customer service skills, or 'soft' skills, training.
It has been interesting work...