So I own a 2010 and decided to buy a new 2011. I looked everywhere comparing prices and found that the closest dealer to me would beat the price of the lowest one I found. So I had them order me a 2011 silver. She said it would only take a few days after I gave her a check for the $12,500 she quoted me. I paid it about a week and a half before Christmas. I thought I'd get it home by Christmas.
I asked around the 20th of December and it wasn't in yet. "Maybe next week."
I gave it about two weeks and she said it was in and was surprised I didn't come in yet. I went right over with my trailer to get it and she said it wasn't prepped yet, but it is right over there. So I go and look it over. First surprise- It's black not silver. Second surprise- scratch on seat. Third surprise- windscreen looked like ZORO signed it with a diamond ring. I had a quick talk with her about these problems and she said she would have them buff out the scratches. It was almost closing time so I just left. Before they opened again I left her a long message not to buff the windscreen and replace the screen and seat. The color didn't bother me too much, even though if I went with a black one, I would have gotten a 2012 with black wheels. They did order the parts.
So a month later (+or-) this past Friday, I call and leave a message for her so I can come and get it . She never calls back. I call again on Saturday 11:00 am or so and talk to her about the bike. The shield and seat have been changed and she wasn't sure if it has been prepped yet. I had a great conversation with her about ho nice the upcoming week looked for riding. She agreed and said she would ask out back and call me right back. No call back. I call back at around 1:20pm and she is not available. I told him to tell her I want to pick up my bike today. She told him to tell me Tuesday is better for them. I told him weekends are better for me and wanted to get it today. Have her call me so we can figure something out. No call back!
So now I feel like telling them to keep it and give me my money back. Am I out of line, or am I thinking the same as you guys would be?
Very aggravated!!
Man of Blues-First off her is the owner. I normally skip the whole salesperson thing. I like to get to the point. The future dealer/customer relationship doesn't look good if I follow through with this..
Well I went to the dealer today and went through with it. I feel kinda dumb for even asking the original question posted. If I backed out at this point, I would have had to start the whole process over again. I was really steaming that she didn't get back to me when I wanted her to. After talking to her today, she really figured the way the weather turned out I couldn't have been too anxious to get it. So she doesn't know me too well. I picked it up today. When I got home, I took the first battery cover screw out, so I could put the battery tender pigtail on. I saw one already installed right in front of my face. It didn't make up for all the frustration, but it was a start.