To me it is just ridiculous to operate a business and not return emails if that is your only form of communication.
NEVER AGAIN WILL I DEAL WITH AST. I’M PISSED.[/size]Not to long ago, there was a dialog here about people not knowing if and when their orders were going to be processed and the poor communications provided by Advanced Sport Touring.[/color]
[/size]On June 11, 2014 (almost a full month ago), I ordered Passenger Peg Lowering Brackets ($75 + $13.60 for 2 day shipping). The item clearly noted that the item normally ships within 2 - 3 days. Great - plenty of time for my gals birthday on June 24.[/color]
Well, I waited and waited and in hast of planning her big party of 40 people, it slipped my mind. And then I remembered the foot-pegs - after the party on the 24th. Did they arrive at all? Had she picked them up at the mailbox and not tell me. Had I gotten them and hid them so that she wouldn’t find them? I looked all over my home in the usual spots. I searched maybe 5 times. It drove me crazy.
June 26I looked online at the site to get an update - and on PayPal. I checked my email just to make sure. On my order status, it read:
"ITEM SHIPPED OR REACHED THE FNAL STAGES OF PROCESSING”
What the hell does that mean? Did it ship or not.
July 1, 2014: Emailed Ryan at AST asking for the tracking number.
NO RESPONSE.
July 3, 2014: Emailed Ryan again, this time saying this was my second request for shipping data, but now included the fact that I’m a very active member on the Concours 14 Enthusiast page on Facebook with 850 members.
July 7, 2014 01:17AM (today): I get an email entitled “Advanced Sport Touring has sent you a package”. The form email said that the mailing date was 7/7/2014 !! When I woke, I clicked the link for tracking data, it is noted “
NOT YET IN THE SYSTEM”. Six hours later, I finally see that the package had just shipped.
There wasn’t any communications as to why this order took a full month, and I’m positive that any other order could have continued to sit idle had I not kept badgering him and referenced this Facebook page. There is no excuse for this. NONE.
I am due to get my order, a month after the fact, in two days. We’ll see, but considering that this guy has been holding on to my money is unspeakable. He needs me more than I need him.
The damage that this guy has done in the past six months is mind boggling. I have read excuse after excuse, and don’t buy it. Sad really.