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Author Topic: Kawasaki "Customer Service"  (Read 6244 times)

Offline Cheesecake

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Re: Kawasaki "Customer Service"
« Reply #20 on: October 19, 2012, 06:53:18 PM »
You should go to another dealer.  Not convenient, but this is what happens when the dealer and Kawa both decide to dump you. I had the same thing happen to me with a warranty rear drive failure. And when I started pushing hard on the Kawa people, they started punching like a bi polar 7th grader. I just saw a picture of the USA Kawa head guy in the new Motorcyclist. He is about 80 and looks like Yoda, only taller. Alan Maseki or Masek. Called the head of America imports, previously called Vice President or Marketing Director. . Likely hired a-holes to keep the problems away. If someone told the heads of Kawasaki in Japan what is happening here with customer service, Harakiri.
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Offline Jeremy Mitchell

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Re: Kawasaki "Customer Service"
« Reply #21 on: October 20, 2012, 07:21:13 AM »
The dealer is blowing smoke up your skirt!

If your service manager is worth a crap he will get the work approved.  My bike had over 30,000 miles and had just been lowsided when I got my valve cover gasket replaced under warranty. 
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Offline Rasmith

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Re: Kawasaki "Customer Service"
« Reply #22 on: October 20, 2012, 11:32:53 AM »
Quote from: Jeremy Mitchell on October 20, 2012, 07:21:13 AM
The dealer is blowing smoke up your skirt!

If your service manager is worth a crap he will get the work approved.  My bike had over 30,000 miles and had just been lowsided when I got my valve cover gasket replaced under warranty.

It must be either having a relationship with your dealer or their integrity or a combination of both. My local dealer has given me nothing but BS, lies and shoddy service and GTTP denials (never honored one claim)  to the point where I had to go across town to another Dealer. I made sure to let the Service manager know of my experience with Dealer X and that having two kawasakis, I was wanting a dealer I could have a relationship with and trust to treat me FAIRLY. It was amazing how well that was received
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Offline Cheesecake

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Re: Kawasaki "Customer Service"
« Reply #23 on: October 20, 2012, 11:04:19 PM »
Dealers never change, they just eventually sell out or close up. To some, the customer is king. To others, he is a target for flying excrement.
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Offline reesedp

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Re: Kawasaki "Customer Service"
« Reply #24 on: October 21, 2012, 07:37:24 AM »
Quote from: Jeremy Mitchell on October 20, 2012, 07:21:13 AM
The dealer is blowing smoke up your skirt!

If your service manager is worth a crap he will get the work approved.  My bike had over 30,000 miles and had just been lowsided when I got my valve cover gasket replaced under warranty.

I gave up my skirt when I took my chevrons off and pinned my bar on!!  Or was it the other way around?  ???
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