I got fed up with the dealership that I mentioned in post #26 above and sent this. I know, I'm a mean man...
"Here's how all this looks from my point of view.
You had to know that I was referencing your October quote with the numbers I copied and pasted directly from the quote in your October 18th e-mail. You saw that I was trying to find out where the price difference was coming from. All along you knew that the price difference was from your dealership's October to November price increase. But you played dumb about the whole thing, appearing to burry the price increase in your numbers along with the Mazda's November incentives.
Why you didn't just come right out and tell me that October's quote was no longer valid and that there was a $300 price increase for November I have no idea. Yes, you told me, but right at the very end.
I'm negotiating with around 10 area Mazda dealers for the CX-5 and do you know that your dealership is the ONLY dealer who had a price increase from October to November?
You know what I think? I think that your dealership saw all the great Mazda incentives starting in November and your dealership decided to jack up their prices and hope that your customers wouldn't notice because of the Mazda incentives will hide the price increase. Did you think that I wouldn't notice?
I'm guessing that you've been selling cars for a while and that you know exactly what your doing. I won't be dicked around and that's what you've been doing with me.
Now I know how you and your dealership do business..."
The reply to the above saw me handed off to a female sales person who wrote.
"Good afternoon to you. I wanted to reach out as Lee is out of the office today. I am so sorry that you feel you have not been treated fairly. I do see that there has been some concern over the pricing, and I am happy to jump in.
I do want you to know that Lee is not a salesperson but a customer experience representative. He works to provide the information he is given from the sales team out to our customers to make sure they have the information that they need. So please know that he is given the pricing and relays that information on.
I would be happy to work hand in hand with you on pricing to clearly lay out what we can do to try and earn your business. I am sorry this process has been confusing, and I really do hope that I can help make it a better experience if you would allow me to.
Thank you for taking the time to read this and I hope I can work to earn your business and trust back."
There's no confusion on my part as I know exactly what's going on...