Kawasaki Concours Forum
The C-14, aka Kawasaki Concours-14, the new one :) => Accessories and modifications - C14/GTR 1400 => Topic started by: GRR125 on October 31, 2022, 11:29:51 AM
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Hello -
Long-time lurker, first-time poster here. I recently bought an item from Advanced Sport Touring in Sebastion FL. After evaluating it for a couple of days, I decided to send it back for a refund, acceptable per their posted policies.
I have tried numerous times and methods to reach them, but have not been able to make any kind of contact. Numerous emails and phone calls have gone ignored.
Does anyone know anyone there, or have contact information other than what is posted on their website?
Thank you, Gary
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Haven't heard that name bandied about here lately. You can do a search on that name and come to your own opinion and I wish you the best of luck.
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Whether coincidence or perhaps someone there watches this board, after two weeks without contact, shortly after posting my question, I got a confirmation from AST, which indicated they'd received my return and would be processing it shortly.
Thanks for the reply.
Gary
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Some of these are one person shops and things happen. Best to review the forums before you buy to check on their customer service.
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I bought the highway peg ket from AST before they started with the problems and got quick shipping and was pleased with the product. After that I understabnd the owner operater, Ryan had a bike crash and sustained some permanent injuries that affected his ability to operate. However, after a crash of my own my AST kit sustained some damage and I sent an email asking if I could buy just the hardware I needed to replace. I never got a reply but after about 4 weeks the parts I needed arrived in the mail. No charge.
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I have bought a few items from AST,Before and after I read about the problems people have had with him, but he also has some items that you can’t buy it anywhere else so that’s the reason I purchased from him but I would strongly advise anybody buying from AST to use PayPal,That way you can make a claim if you don’t get your parts or your refunds
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I got their rider footpeg lowering brackets. I had zero issues with the transaction. Maybe I got lucky, but no one else makes a lowering bracket like them. And at 6'5", I needed it.
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On the chance that someone from Advanced Sport Touring is monitoring this board, and this thread I would like to make this appeal:
It's been two weeks since you acknowledged receipt of my returned items, and promised a refund. I have not seen any refund processed by my card company.
I would appreciate it if you would process this refund asap.
My apologies to other readers.
Gary