Dealers are pathetic, I refuse to go to my local dealer, (truth be known) I go to the yamaha dealer now to get any parts, they order thru some company rather than the other dealer....
And, here's one for you.... (I'll try keep it short) I had my 08, was on vacation in Deals Gap, I came round one of the tight curves and felt like I was pulling an 18 wheeler behind me, pulled over and the rear disc was red hot and smoking!
I let it cool down, and found the rear wheel LOCKED UP! I called the dealer and told him that the rear brake had locked up and wont release, they told me to bring it in, I told them where I was approx 700 miles away, "well, there's nothing we can do is there"
Right there and then told me what I was dealing with....
I ended up cutting the brake line, letting all the brake fluid come out, then the back brake released.
Awful 2 days left riding without a back brake around N.Carolina till I got back.
Dealer advised that THEY WILL NOT COVER ANYTHING BECAUSE I INTENTLY DAMAGED THE BRAKING SYSTEM.
I called Kawasaki and spoke with a rep, told him the whole situation, he apologized, 45 mins later he had a wrecker truck come to my house, pick up my 08 and take it to another dealer.
They replaced the rear line, rotor, caliper, brake pads and ABS module, and brake pedal.
So, I dont go near my local Kawasaki dealer even though its 3 miles away.