Let me add my experience. I ordered the C14 LED light bar. I received it in about 3 days. I had a question on the install. So I called and could get no answer...
So, I used his chat feature that he has on the website. response was in seconds. I asked that he call me and he did. He spent a great deal of time going over the install with me. He said he cannot hear the phone ring, but has his PC connected to a large LED screen in his shop, so he is able to see when someone sends him a chat. I asked him about the issues he has been dealing with on this site, it all goes down to suppliers...he has not control over that, he's not Mother Kawasaki, but a small business. Anyway I am happy with the Light combo I bought, it works. I recommend him and will do business with him in the future.