so please copy and post here the checklist for the replacement of the clutch basket, and all associated inspections that supposedly Kaw says they give 1.3 hours payment for. Please... I have one last beer. look forward to your documents.
on the rest, I do agree about the price gouging, and not it as such.
just don't agree about where you got your figure on the job time,
do you have access to this documentation?
are these "issues" you assited with directly associate with Kawasaki?
and still, the issue that a bonafide Kaw service and sales outlet can refuse service, address that, because you have me wondering about owning and servicing Kawasaki bike for almost 40 years.. enlighten me please.
I'm open minded, and fully read and comprehend what you responded with, but still don't know why you think this is credible or can be bcked up.
ride safe,
Splitting hairs on whether is a quoted 1.3 hour job time or not---well why? who cares? it is an example............but that 1.3 hour number came from the OP who got it from the dealer who currently has his bike............ but if you want to split hairs I surely can get you the exact printout of what kawi pays for what....
but again, it is a total non issue and only goes to split hairs taking away from what this discussion is really about...........
so---
on the job time......answered and if you need I can go further
on the access.........yes I have access, just not at 1:32 in the am
are these issues directly with Kawasaki---yes and no........ of the 4 most recent, 1 was with Kawasaki, 2 with Yamaha and 1 with Suzuki......all were denied until I went in and intervened and pushed and shoved and proved my every point to dealers and the manufacturers alike......huge waste of my time and effort but for my customers I will go the extra mile, especially to right a wrong......
I will give you a brief (because this was a 40 hours of my time and weeks on end endeavor) on the latest Kawasaki;
2012 ZX10, tip of a valve stem broke off, but did not drop the valve etc........customer simply thought it was due for its second valve adjustment or maybe the cam chain tensioner was not adjusting....... I got it apart for the work and found the valve tip broke off and mile of valve clearance...........not being an authorized dealer and knowing he had an extended warranty--I talked to customer and gave him the option.......for whatever the parts cost was to replace what was needed---at the time I guess it would be somewhere around $500 maybe less for me to fix the issue (pull engine, remove head, install atleast that one new valve and the retaining washer, the cotter clips and bucket....maybe more once apart--I would see the rest of the valve train better once apart) and finish everything or....put it back together and haul to dealer and hope they do a good job for him...
he opted to save the $500ish (much to his regret later)
So dealer denies the coverage claiming the valve shims were soft (aftermarket)---and it is the dealer who denied, not ma Kaw--because it is the dealers presentation and recommendation that decides the fate of warranty claims--ma kaw (suz,Hon,yam) all just follow the lead of the dealer....
So I go in with my service records of said bike and my 13,800 oem valve shims and some aftermarket ones and lay it out there........and ask why they feel they are aftermarket shims
the service manager and tech both (independently away from each other) state it has to be an aftermarket shim because that is the only way this could happen.......um and your experience is what???
they could not even tell an oem shim from a Hot bodies, from a K&L from a couple other shitty aftermarket brands when I laid them on the counter side by side....
So the service tech storms off, the service manager argues his tech knows more than I do (what a fucking joke that is) and that there is no other way this could happen
a couple hours later of "proving these are oem shims (even provided receipts of thousands of them I bought from that very dealership) and handing over copies of both the valve adjustments and all notes ( a hammer and nail set on oe shims..no mark, the same on aftermarket shims and a huge dent, one even broke)
he made some statement how he would contact ma kaw again, about a week later when pushed what is taking so long he finally states it was still denied.
I called ma kaw- livid and with facts on my side, case number in hand and customer also on the line......... while at the dealership and let fly
Well the dealer didn't like the fuss, they didn't like the attention of negativity the insinuation (although I flat out called them a fucking idiot moron....so no insinuation at all- it just is fact) and ma kaw was then in the yes mood...
the dealer however himmed and hawed for the next month before finally ordering bare bones minimum---after yanking the broken off valve through the guide and scoring the **** out of the guide
they only replaced the one valve and all 16 shims.......no other parts sans a head gasket , not even oil-- So they opted to do the leats and even caused more damage on the way, breaking the heat deflector, scoring that valve guide and scratching some of the bodywork etc....
So had this dealer presented this to ma kaw to begin with as .... hey we have this 30,000 mile 2012 ZX10 with a valve issue and all scheduled service had been done with oe parts........any reasonable person knows damn well it would have been stamped approved immediately...... I have worked at Kawasaki, Suzuki, Yamaha and Honda dealerships and dealt with tons of warranty bullshit.........in the end I fought I won and it was covered, something the penny pinchers at the dealer were never going to do, because they looked at $.......and how much they could have "stolen" from the customer.. I am not out to make friends, I don't even like people at all- but I also don't like people getting screwed and have no issue to fight to not have that happen
As far as what they can "refuse"...... I never claimed they could refuse anything....but they sure can present something in a manner in which to guarantee non coverage..........they sure can make it take forever to get your bike back by not making it a priority and doing other stuff first.........they sure can make your life hell if/when they decide or make it easy peasy if they so decide...........and this is not a Kawasaki issue as I have stated previously........this is a greedy uneducated personnel problem with no work ethics/morals or care for anything but the almighty dollar and how they can shove the most of them in their pocket with the least effort
When a dealer is more interested in pushing to make $500 profit and "screwing" the consumer than making say $75 and making the customer happy and doing what is right.........well it is not a dealership I would ever go to!
here are a couple pictures of that 2012 ZX10r valve head
You don't like me........... I get it and I simply do not give a damn if you do or don't........ALL of my customers love me and there is a reason for that!
So you call my posts as rantings, conjecture, drivvle---I call your posts as stupid and uneducated...... you don't know me at all, you have no idea what I know or what I have done or accomplished..........but from the sounds of it (and I speculate because I don't know you either) I know, have accomplished and have experienced a **** ton more than you have, despite your claim to be in "Kawasaki pulse stream". It is you who needs some more education...IMO
maxtogs latest post is pretty spot on.......Far more on point than anything I have read from you.
