Kawasaki Concours Forum
Mish mash => Open Forum => Topic started by: CRocker on October 03, 2011, 03:01:48 PM
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Just wondering if anybody else got a notice that Paypal was going to start holding funds for up to 21 days...
"Starting 10/3/2011, money from payments you receive will be placed in a pending balance for up to 21 days. By doing this, we're making sure that there's enough money in your account to cover potential refunds or claims.
Even though you can't access the money right away, please ship orders quickly and communicate with your customers. After 21 days, you can withdraw money from each payment as long as the customer hasn't filed a dispute, chargeback, claim, return, or reversal."
I've never had any issues with refunds, claims, disputes, chargebacks, reversals, or anything other than good, clean transactions...so, my guess is that, if nobody else has gotten this notice, I've done something else to upset PP...
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Something sounds very fishy.
Have you sold some things to people and had claims against you?
If Paypal started doing that to me, I would cancel my account in seconds.
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Something sounds very fishy.
Have you sold some things to people and had claims against you?
If Paypal started doing that to me, I would cancel my account in seconds.
I guess I would be aware of any claims...wouldn't I? I mean, they inform you of a claim...don't they?
Like I said...nothing but clean, normal transactions...I'm taking deep, calming breaths now...
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I don't even understand paypal. Let me try, you pay a "service" a percentage to accept payments on business deals that you make yourself, and then you have to wait for your money until they say they will give it to you/!? So you in effect pay them commission on sales they didn't make? I'm not trying to be difficult, I am still trying to wrap my mind around it....
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I don't even understand paypal. Let me try, you pay a "service" a percentage to accept payments on business deals that you make yourself, and then you have to wait for your money until they say they will give it to you/!? So you in effect pay them commission on sales they didn't make? I'm not trying to be difficult, I am still trying to wrap my mind around it....
At this point...so am I...
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I don't even understand paypal. Let me try, you pay a "service" a percentage to accept payments on business deals that you make yourself, and then you have to wait for your money until they say they will give it to you/!? So you in effect pay them commission on sales they didn't make? I'm not trying to be difficult, I am still trying to wrap my mind around it....
They make any ol' Joe have the ability to accept credit card payments.
So you're telling me you don't use Visa either to pay for things?
They have a fee the seller pays too?
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Trying to communicate with Paypal ...here's the conversation:
Sarah
Hello. I'm Sarah and I'm here to answer your questions about PayPal. Even though I'd like to be a real person, I'm not. I'm programmed to answer your questions. How can I help you?
Sarah
PayPal places holds on transactions for various security reasons. To narrow down the possibilities, please tell me if you are:
-Sending money
-Receiving money
You
Receiving money
Sarah
Sorry, I am currently unavailable. Please try again later.
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Is she hot? :)
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Is she hot? :)
"currently unavailable"
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:rotflmao:
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:rotflmao:
OK...now I'm getting hot!
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I just checked my email....Nothing
I assume that's how you received the notice?
Imagine the interest PayPal would make, even at today's garbage rates, if they could hold all payments for 21 days!!
I, like Brent, would cancel my account immediately.
I suggest you search the net for PayPal spoofs, but I don't see what the angle could be if it's a spoof. Did the notice ask for any information?
I would forward it to: spoof@paypal.com
Might wanna look here: https://www.paypal-community.com/t5/Fraud-phishing-and-spoof/bd-p/FPS (https://www.paypal-community.com/t5/Fraud-phishing-and-spoof/bd-p/FPS)
I see you've already chatted with Sarah.
Brent, you can have a look @ Sarah here: https://www1.paypal-virtualchat.com/ (https://www1.paypal-virtualchat.com/) ....Yea, I'd do her.
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Hold my money for 21 DAYS!!!!??? NFW!!!! I would end that relationship in a heart beat. Paypal is not escrow and you only use escrow when seller and buyer mutually agree. They have absolutely no right to hold your money.
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i THINK YOU GOT SCAMMED....LOOK CLOSELY AT THE E-MAIL YOU GOT FROM PAY PAL, IF IT DOES NOT HAVE YOUR 'REAL NAME' ASSOCIATED WITH IT, YOU GOT SLEEZED....
I have a "mega" account with them, and Ihave never gotten this e-mail, nor would i believe it if I did get one...
Your account is always tied directly to a bank account (s) so there would never be a need to 'hold" for any reason, if you hosed someone, paypal could simply pull money to satisfy any disputes (which they do on occasion do if a dispute is valid.... I have had them refund money for bad dealers and go after them for me....) so all that stuff is Blarney.
Semper Fi....
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Never heard of such a thing from PayPal..... I've been using them quite happily for near to ten or more years with hundreds of transactions going both ways namely for the Concours kits that I sell to you guys. Even do a lot of overseas transactions without an issue. I'll keep an eye on my emails for one of these notices.
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Today, I get this email from Paypal (it's also posted on my Paypal account page, so, the term "scam" probably doesn't apply):
"We're writing to let you know about a change to your PayPal account.
Starting 10/3/2011, money from payments you receive will be placed in a pending balance for up to 21 days. By doing this, we're making sure that there's enough money in your account to cover potential refunds or claims.
Even though you can't access the money right away, please ship orders quickly and communicate with your customers. After 21 days, you can withdraw money from each payment as long as the customer hasn't filed a dispute, chargeback, claim, return, or reversal.
The money may be available sooner if:
We can confirm that the item was delivered.
Your buyer leaves positive feedback. (Applies only to eBay items)
This change isn't necessarily permanent. We'll review your account every 35 days and re-evaluate if we should continue to hold your payments. If we decide to stop holding payments, we'll email you to let you know.
Why are my payments being held?
We reviewed your account and determined that there's a relatively higher than average risk of future transaction issues (such as claims, or chargebacks, or payment reversals). We understand that it may be inconvenient to have your payments temporarily held but please know that we didn't make this decision lightly.
Before deciding to hold payments, we consider many factors. These factors include account and transaction activity, the rate of customer disputes, the type of business a seller runs, average delivery timeframes, customer satisfaction, performance and history.
Questions? Let us know
We understand you’d like to have immediate access to the money you receive and we’re here to answer your questions about this change to your account."
Questions...I have questions...Nothing has changed in any of my accounts for years...What's up?
So, I started chatting with Sarah...their automated answer wizard...
Sarah seemed nice, at first...
OK...so Sarah won't talk to me anymore..."currently unavailable"...
and I decide to email Paypal...
simply asking "What has happened regarding my account that funds will be held for up tp 21 days?"
And this is what I get back:
"Thank you for your email. Customers who contact us using this form
tend
> to have questions around money being held from an eBay sale. In order
> to provide you with assistance as quickly as possible, I have included
> some basic information that may help you.
>
> Many members have limits placed on their account or certain items
until
> they confirm certain information or establish a positive selling
> history. These limits will help you become a successful seller, in
> addition to ensuring a safer experience for all eBay customers. These
> holds are placed to ensure that buyers, your customers, get the best
> experience possible while on eBay and return to purchase again.
>
>
> Please keep these points in mind as to why this is happening:
>
> - While never easy to be in this situation, this does allow us to
review
> account activity and confirm certain information from the seller
> - Limits vary by seller and may be increased based on your overall
> selling activity; we did not single you out
> - Seller has received a payment, but the payment is temporarily
> unavailable and placed in their Pending PayPal account balance
>
>
> I am providing some basic tips to improving your DSR (Detailed Seller
> Rating) and also avoid this in this situation in the future:
>
> - Ship the item
> - Obtain positive feedback from the buyer
> - Develop a consistent and reliable history of selling
>
>
> You will also be able to view most of your account-based limits in My
> eBay. Click My eBay at the top of most eBay pages, sign in to your
> account, then select the All Selling option in the Sell section on the
> left side of the page (or in the Selling Manager Summary).
>
>
> You are probably wondering why this has happened to you. Let me
> reiterate that we did not single you out. In certain categories, for
> certain sellers, we limit the number of items that can be listed in a
> calendar month. These limits may apply to your account if:
>
> - You registered your account less than ## days ago
> - You have not sold multiple items in this category before
> - You have not sold in this category in over a year
> - You have had eBay Buyer Protection cases opened for more than #% of
> your total transactions in the last year
>
>
> Regarding releasing the funds, this is automatic after ## days without
a
> case. If you are an existing seller, using an established account,
> positive feedback is an option to release. Regardless if you are an
> established seller, or new to eBay, funds are released within # days.
>
> It is not ideal in your situation, so below I am including some links
> into eBay that may provide you with some additional information to
help
> you understand and, more importantly, improve your rating to avoid
this
> in the future. "
I respond:
"I guess I don't understand what Ebay has to do with my Paypal
account...I have been an Ebay member since 2003...61 transactions
(perhaps this is not enough?)...and 100% positive feedback. I have one
item listed now (again, perhaps this is not enough?)...and have never
had an issue with my Ebay account. And, all of a sudden, this "held
funds" issue comes up...and, as you say: "we did not single you out"...
So, my question is, again: What has happened regarding my Paypal
account?"
A few minutes later the phone rings...it's Paypal. We have a nice chat...It appears that, despite the fact that there have been NO issues with either my Ebay account (8yrs), or my Paypal account (4yrs?)...they feel this is necessary... Oh, btw, it only applies to Ebay transactions...or so I'm told.
Here's the follow-up email I get:
"This is in reference to the conversation that we had today about the
payment being held on the account.
To release your current transaction(s) on hold, you just need to
complete one of the 3 criteria:
· 3 calendar days after delivery confirmation
· 24-hours after the buyer left a positive feedback
· 21-calendar days without chargeback and/or dispute/claims
From further checking, I have found that the reasons for the hold are as
follows:
· Account Profile and Financial Information
· Business Model ? Higher Risk selling activities
· Financial activity and performance
I also double checked the information on your eBay profile and PayPal
account to confirm and it currently shows that:
- Feedback Score: 61
- Detailed Seller Ratings: 0
- Transaction history for the last 6 months: 2
Looking at it, I can say that as a seller you are on the right track and
while the payment holds is applied to your PayPal account there are
several things you can do that will help you establish good selling
history with PayPal and eBay ? so when your account gets re-evaluated
after 35 days progressive changes can be seen:
- Maintain good selling performance on eBay:
· An eBay feedback score of more than 100, - you already have 61
feedback, you only need 39 more feedback
· An average Detailed Seller Rating (DSR) of more than 4.5, - you have 0
DSR, you only need 4.5 more DSR
· Received more than 20 Detailed Seller Ratings in the last 12 months, -
your current DSR number is 0
- Lastly, I also made you a list of things that will help you maintain
your good selling performance on eBay:
· Keep your PayPal account up to date and in good standing (i.e.
Verified and up to date financials)
· Make sure you confirm your address and phone numbers and keep them up
to date (remove bad phone numbers and addresses).
· Process your orders right away and ship quickly using a service that
provides tracking and delivery confirmation.
· Communicate early and often with your buyers.
· Resolve customer disputes quickly.
Once we find consistency of good records on your account there is a high
possibility that the payment holds will be removed after we re-evaluate
it on November 07, 2011.
While we recognize that history with PayPal is important, it's only one
of many factors we consider. Your account performance behavior, previous
time on file and account history has been considered when taking this
action. However, based on your the issues I have discussed above we feel
that this action is appropriate at this time to in order to help ensure
that there?s money set aside in your account to cover potential claims,
chargebacks or refunds.
For each received transaction, money will be held in your pending
balance for up to 21 days.
If you need further assistance do not hesitate to call at: 402-935-2050
or 888-221-1161 during these hours:
4:00 AM PT to 10:00 PM PT, Monday?Friday
6:00 AM PT to 8:00 PM PT, Saturday and Sunday
Thank you for choosing PayPal."
Summing it all up...there has NEVER been an issue with my Ebay account, anything I've bought or sold on Ebay, my Paypal account, or anything else relevant to these accounts! As a matter of fact, there isn't a payment being held currently (as they say there is) that I know of...and I really enjoyed the statements in red...especially the one about "reviewed my account and determined that there's a relatively higher than average risk of future transaction issues (such as claims, or chargebacks, or payment reversals)." I guess this is because THERE HAS NEVER BEEN AN ISSUE!
Verdict? They aren't currently making enough money off me...?
We're both innocent...but...
I think Amanda Knox got a way better deal today than I did!
>
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Wow, man that sucks.
At least you have some clarity.
Free CRocker!
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Yeah...clarity as mud...
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Just wondering if anybody else got a notice that Paypal was going to start holding funds for up to 21 days...
"Starting 10/3/2011, money from payments you receive will be placed in a pending balance for up to 21 days. By doing this, we're making sure that there's enough money in your account to cover potential refunds or claims.
Even though you can't access the money right away, please ship orders quickly and communicate with your customers. After 21 days, you can withdraw money from each payment as long as the customer hasn't filed a dispute, chargeback, claim, return, or reversal."
I've never had any issues with refunds, claims, disputes, chargebacks, reversals, or anything other than good, clean transactions...so, my guess is that, if nobody else has gotten this notice, I've done something else to upset PP...
I got the same email a month or so ago. I did have someone somehow hack my account and sign up for some $10/month recurring subscription several months back. I had to file a claim with PayPal regarding the matter and they did refund the money, etc. I assumed that somehow put me at a "higher than average risk" and that's why I received the email. I also have 100% positive feedback on eBay and have never had a problem buying or selling anything through ebay or with PayPal other than that one unauthorized charge I had to have them take care of. PayPal has always been a PITA to deal with. I would cancel my account if it wasn't occasionally my only option to pay for something on eBay.
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It is not an absolute requirement to tie a bank account to your PP account until you have $10k in transactions with them, although they try to make it sound like it is.
When I hit the 10K level they would not waive that requirement and they lost my business. Nobody gets access to my bank accounts.
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Paypal is the most secure method of protecting the buyer/seller.
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I went and read their service agreements and revisions. I do not see anywhere about holding funds. I say it is scam.
EDIT: Never mind. I see you got some clarification. It is weird though that I did not get any such email even though I only got 40 positive feedback in eBay. By any chance, do you have your billing for eBay transaction tied to paypal or to a credit card?
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Paypal is the most secure method of protecting the buyer/seller.
+1... :goodpost:
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Paypal is the most secure method of protecting the buyer/seller.
stevewfl and ZG...I agree 100% about Paypal's security...but, I don't understand the point you are making...
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I went and read their service agreements and revisions. I do not see anywhere about holding funds. I say it is scam.
EDIT: Never mind. I see you got some clarification. It is weird though that I did not get any such email even though I only got 40 positive feedback in eBay. By any chance, do you have your billing for eBay transaction tied to paypal or to a credit card?
Tied to a CC...
Paypal Customer Service tells me that they are "upgrading" the status of accounts...so...you might still get one...or, another possibility is that I've done something that no one at Paypal will acknowledge, but has put me in this situation...who knows?
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Tied to a CC...Paypal Customer Service tells me that they are "upgrading" the status of accounts
That might be the reason they are going to place a hold on funds as I'm not sure if they can tap your CC if for some reason there is a claim filed against you. Not only is my PPA tied to my bank I keep a balance of money in PP and it is tied to more than one CC to broaden my choices if need be for large purchases; I've used PP for several multi thousand dollar purchases.
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That might be the reason they are going to place a hold on funds as I'm not sure if they can tap your CC if for some reason there is a claim filed against you. Not only is my PPA tied to my bank I keep a balance of money in PP and it is tied to more than one CC to broaden my choices if need be for large purchases; I've used PP for several multi thousand dollar purchases.
Makes sense...wonder why they wouldn't just say that???
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Makes sense...wonder why they wouldn't just say that???
Too Easy?
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stevewfl and ZG...I agree 100% about Paypal's security...but, I don't understand the point you are making...
The point is Paypal is the most secure method of protecting the buyer/seller....
What's more to get? ???
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The point is Paypal is the most secure method of protecting the buyer/seller....
What's more to get? ???
OK...I see...guess I thought it might have some relevance to this thread subject.
Already told you I agree...thanks for the input!
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I think you got a scam email. Paypal doesn't hold funds for 21 days. We use them daily and if you do any kind of online sales, from a simple eBay listing to a full blown web site, Paypal is (unfortunately) what you need.
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I think you got a scam email. Paypal doesn't hold funds for 21 days. We use them daily and if you do any kind of online sales, from a simple eBay listing to a full blown web site, Paypal is (unfortunately) what you need.
Just to bring this up to date...I appreciate all your apprehension about a scam...and that was my first thought also...which is why I logged on to my Paypal account...only to see the same message on my secure account home page...and, like has been stated, I trust Paypal's security...it is awesome. It would be one heck of a scam to get that far! I have also initiated calls to Paypal (they are very easy to get in touch with)...although, Sarah, their digital helper, didn't have much helpful information for me!
Even though their first email didn't say so...this only applies to Ebay sales...I don't sell much of anything on Ebay (can't remember the last time I did)...so, it probably isn't going to affect me much at all. What I do sell on Ebay will continue to be: described accurately...packaged correctly...shipped promptly...and so on...just like those items I've sold in the past. Is this policy (it IS a new Paypal policy) going to get me to list more items on Ebay, so I can reach 100 feedbacks sooner? No. It will fail in that respect.
This has not affected other deposits into my Paypal account...deposits have been made into my account...and, the money has been available right away...and, my Paypal account, credit card, or bank account have not been drained...
So...it appears that Paypal is changing some policies...it happens all the time in this country...companies change policies.
I think T Cro is more onto the cause of the change...
I don't like the way it is phrased in their communication...but, in the real world, it really isn't going to have much of an effect on my life.
And yes, Jetjock, you are right. Until there is an alternative...if you do any transactions online...you pretty much need Paypal.
Thanks for all the help, support, and concern you all have expressed...it is what it is...and, watch your email!
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So I was going to tell you about an online payment service like paypal, except that they would do all types of transactions (Paypal doesn't do gunz). It was called gunpal, then gpal. Turns out it was ran by a scammer. Thread here: www.calguns.net/calgunforum/showthread.php?t=362726 (http://www.calguns.net/calgunforum/showthread.php?t=362726)
Sweet jesus. What a horrible deal. Puts the Paypal thing in perspective though...
Just to bring this up to date...I appreciate all your apprehension about a scam...and that was my first thought also...which is why I logged on to my Paypal account...only to see the same message on my secure account home page...and, like has been stated, I trust Paypal's security...it is awesome. It would be one heck of a scam to get that far! I have also initiated calls to Paypal (they are very easy to get in touch with)...although, Sarah, their digital helper, didn't have much helpful information for me!
Even though their first email didn't say so...this only applies to Ebay sales...I don't sell much of anything on Ebay (can't remember the last time I did)...so, it probably isn't going to affect me much at all. What I do sell on Ebay will continue to be: described accurately...packaged correctly...shipped promptly...and so on...just like those items I've sold in the past. Is this policy (it IS a new Paypal policy) going to get me to list more items on Ebay, so I can reach 100 feedbacks sooner? No. It will fail in that respect.
This has not affected other deposits into my Paypal account...deposits have been made into my account...and, the money has been available right away...and, my Paypal account, credit card, or bank account have not been drained...
So...it appears that Paypal is changing some policies...it happens all the time in this country...companies change policies.
I think T Cro is more onto the cause of the change...
I don't like the way it is phrased in their communication...but, in the real world, it really isn't going to have much of an effect on my life.
And yes, Jetjock, you are right. Until there is an alternative...if you do any transactions online...you pretty much need Paypal.
Thanks for all the help, support, and concern you all have expressed...it is what it is...and, watch your email!
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Yep Gun Pal = BAD :-\