« Reply #1609 on: September 14, 2017, 06:30:27 PM »
Got a message from COX acknowledging that my 'gift' card was issued in the incorrect amount and it will be corrected.
Installment 94 of 'As the stomach turns'. No anger left about this, and I am confident they will fulfill their end of the contract but I have to say, it is now somewhere between funny and pathetic, all at the same time. A company with revenues of $20 billion (no typo- Billion) and they cannot execute a payment to a current customer without all manner of hoops, mistakes and general agony.
Oh well, competence was never needed to run a business......
Sometimes I don't think they are mistakes but operating exactly as designed. I have seen it before. Most people will forget about the thing completely. Others will give up after the first attempt. It is sad, but I bet they count on "mistakes" and delays and "difficulty" because it saves them tons and tons of money.
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