Although it might not get into theory, I bet you anything the programming manual DOES walk through ALL the procedure for "adding" a replacement key, which means reprogramming ALL keys. This is actually not that uncommon because it seems most cars are the same way. Had the dealer read and followed all the instructions, all the active and passive fobs would work correctly (and in both modes).
It is good he found out NOW instead of being stranded somewhere simply due to a dead battery in the active fob...
you sir ARE correct... sad the mentally lacking tech people expected to operate the machine to 'program' said installed, and other parts, simply can't or don't read the book... or the screen in this case, for the CD that came with the KDS software...
I found, and downloaded the
KAWASAKI DIAGNOSTIC SYSTEM KDS VER. 3 INSTRUCTION MANUAL Dated 12/2009, Version 3.0.9
(kawasaki p/n 57001-1650)it comes on the actual software disc, that came with the KDS unit....duh.
completely free online... can't remember where, nor would I send out copies, as it is marked as copywritten...
But... it completely, step by step, walks thru all the programming.
I've found it priceless in researching 'what is/is not' required for replacement of any part that ties into the "smart parts" of this bike...
might want to highlight, and print that 'bold letter stuff', and hand carry it to the OWNER of that dealership.. and he can hand it to the "tech".....
having noted this, they should also have the newer versions, that accomodate the linked brakes, and new passive 'card' fob...
I think it is now
Manufacturer # 57001-1802
Superseded part number(s)
57001-1650
google it up.